Windows 10: Outlook crashes with error Event 1005, Application Error

Outlook, word and other office apps constantly crash right after opening with the following error.

Source: Application Error
Event ID: 1005

Windows cannot access the file C:\Windows\Fonts\StaticCache.dat for one of the following reasons: there is a problem with the network connection, the disk that the file is stored on, or the storage drivers installed on this computer; or the disk is missing. Windows closed the program Microsoft Outlook because of this error.


Program: Microsoft Outlook
File: C:\Windows\Fonts\StaticCache.dat


The error value is listed in the Additional Data section.
User Action
1. Open the file again. This situation might be a temporary problem that corrects itself when the program runs again.
2. If the file still cannot be accessed and
- It is on the network, your network administrator should verify that there is not a problem with the network and that the server can be contacted.
- It is on a removable disk, for example, a floppy disk or CD-ROM, verify that the disk is fully inserted into the computer.
3. Check and repair the file system by running CHKDSK. To run CHKDSK, click Start, click Run, type CMD, and then click OK. At the command prompt, type CHKDSK /F, and then press ENTER.
4. If the problem persists, restore the file from a backup copy.
5. Determine whether other files on the same disk can be opened. If not, the disk might be damaged. If it is a hard disk, contact your administrator or computer hardware vendor for further assistance.


Additional Data
Error value: C000009C
Disk type: 3

:)

 

Nokia Photos Cannot Open MMS (v 1.2 / 1.5)

Can't open MMS-messages within Nokia Photos (versions 1.2 / 1.5). Anyone with the same problem?

I get the following error event in the event log (after some manual formatting):

Type: System.Runtime.InteropServices.COMException

Message:

error -> errorentry:

- description: Invalid pointer

- errorcode: -2147467261

error -> errorentry:

- (no description)

- errorcode: 1005

- sourcefile: .\LBCTMMS.cpp

- sourceline: 739

- sourcefunction: CLBCTMMS::LoadFirstSlide

error -> errorentry:

- description: Stacktrace.

- errorcode: 1005

- sourcefile: .\LBCTMMS.cpp

- sourceline: 383

- sourcefunction: CLBCTMMS:ut_MItem

 

why does windows 10 crash so much? is there a problem with your software?

Hi,

Usually it is the browser (MS Edge, IE) that crashes if a window is open.

What steps are you taking when the crash occurs?

Do you receive error messages?

Check Event Viewer > Windows Logs

Right click on Start button > Select Event Viewer

Click the Arrow next to Windows Logs

Select Application

Look for errors coinciding with the time the crash occurs.

How to check the Application Event Log for errors

 

Hi snapgeek. Welcome to the TenForums @snapgeek

Did you run check disk, item 3, above.

If yes what were results?

Chkdsk can at times be very slow or it might even hang. Please ensure you have a complete data backup before trying.

Did you uninstall any programs recently, say in the last week?

 

I'm going to go ahead and mark this as solved. I looked closer at the event viewer and noticed disk errors as well. This issue is happening on somebody else's pc but I went ahead and told them that they need to replace their hard drive.