Windows 10: Outlook crashes with KERNELBASE.dll error trying to start Export/import option.

Hello All,


After a clean Windows 10 Pro installation I bought Office 365 and installed it locally. But when I try to import my old address book using "File->Options->Advanced->Export" Outlook crashes when clicking the "Export" and restarts stating the error below in the EventVwr.


Faulting application name: OUTLOOK.EXE, version: 16.0.11126.20266, time stamp: 0x5c3947b0
Faulting module name: KERNELBASE.dll, version: 10.0.17763.134, time stamp: 0x1659a33b
Exception code: 0xc0000095
Fault offset: 0x0000000000055299
Faulting process id: 0x2b60
Faulting application start time: 0x01d4b22d7c4b2189
Faulting application path: C:\Program Files\Microsoft Office\root\Office16\OUTLOOK.EXE
Faulting module path: C:\Windows\System32\KERNELBASE.dll
Report Id: 2d8a119e-1183-4e24-aa9c-dabe3c8e76f7
Faulting package full name:
Faulting package-relative application ID:


This question was also raise in the Outlook community but they advised me to raise it in the Windows community because KERNELBASE.dll is part of Windows itself. To see what has been tried already please search for this title. "Outlook crashes trying to start Export/import option". It was also raised by me.


I'm not sure if it has something to do with this, but starting Outlook the following error pops up in the EventVwr.


The machine-default permission settings do not grant Local Activation permission for the COM Server application with CLSID
{9BA05972-F6A8-11CF-A442-00A0C90A8F39}
and APPID
{9BA05972-F6A8-11CF-A442-00A0C90A8F39}
to the user COMPUTERNAME\USER SID (S-1-5-21-3350787205-2214105002-3722009066-1001) from address LocalHost (Using LRPC) running in the application container Unavailable SID (Unavailable). This security permission can be modified using the Component Services administrative tool.


Hopefully you can help me out.


Kind Regards,


Robin

:)

 

Outlook crashes with KERNELBASE.dll error trying to start Export/import option.

Hi Robin,

Thank you for posting your question in the Microsoft Community.

I appreciate the efforts taken by you in troubleshooting this issue. The details provided helps us to avoid repeating the steps.

I can understand the situation must be difficult for you when the application doesn't work as it should.

Please answer these questions to get more clarity on this issue:

1. Is the computer connected to a Domain Network?
   
2. Does the issue occur when you start the computer in a clean boot state?
   
3. Does the Outlook application work fine in a different user account?
   

The file KernelBase.dll is a DLL file stored in the system folder of Windows operating system. It is created automatically during the installation of the Windows operating system. KernelBase.dll is used to launch .exe applications. When it is either
broken, damaged or corrupt, you will get the .dll file missing or not found error when you start the programs.

You can create new profile in Outlook to check if that helps:

https://support.office.com/en-us/article/overview-of-outlook-e-mail-profiles-9073a8ac-c3d6-421d-b5b9-fcedff7642fc

I suggest you to follow the steps mentioned below and let us know about the results.

Method 1:
Register the .dll file.

• Tap on the Windows key on your keyboard and type Command prompt.
  
• Right click and Run as administrator.
• Type: regsvr32 KERNELBASE.dll
• Restartthe computer and check.

Method 2: Copy the same file from another computer.

I would suggest you to copy the KernelBase.dll
file from another computer running the
same version and edition of Windows operating system.

The location of the file KernelBase.dll
differs in each system based on the architecture. If it is 64-bit Windows OS, then the
KernelBase.dll file is located in C:\Windows\SysWOW64. If it is 32-bit OS, then
KernelBase.dll file is located in C:\Windows\System32.

For more information, suggest you to refer the article and create a new profile in Outlook:

https://support.office.com/en-US/article/Create-an-Outlook-profile-F544C1BA-3352-4B3B-BE0B-8D42A540459D

Hope this helps and let us know how it goes.

Regards,

Srimadhwa B

Microsoft Community-Moderator

 

Outlook crashes with KERNELBASE.dll error trying to start Export/import option.

Hello All,

After a clean Windows 10 Pro installation I bought Office 365 and installed it locally. But when I try to import my old address book using "File->Options->Advanced->Export" Outlook crashes when clicking the "Export" and restarts stating the error below in
the EventVwr.

Faulting application name: OUTLOOK.EXE, version: 16.0.11126.20266, time stamp: 0x5c3947b0

Faulting module name: KERNELBASE.dll, version: 10.0.17763.134, time stamp: 0x1659a33b

Exception code: 0xc0000095

Fault offset: 0x0000000000055299

Faulting process id: 0x2b60

Faulting application start time: 0x01d4b22d7c4b2189

Faulting application path: C:\Program Files\Microsoft Office\root\Office16\OUTLOOK.EXE

Faulting module path: C:\Windows\System32\KERNELBASE.dll

Report Id: 2d8a119e-1183-4e24-aa9c-dabe3c8e76f7

Faulting package full name:

Faulting package-relative application ID:

This question was also raise in the Outlook community but they advised me to raise it in the Windows community because KERNELBASE.dll is part of Windows itself. To see what has been tried already please search for this title. "Outlook crashes trying to start
Export/import option". It was also raised by me.

I'm not sure if it has something to do with this, but starting Outlook the following error pops up in the EventVwr.

The machine-default permission settings do not grant Local Activation permission for the COM Server application with CLSID

{9BA05972-F6A8-11CF-A442-00A0C90A8F39}

and APPID

{9BA05972-F6A8-11CF-A442-00A0C90A8F39}

to the user COMPUTERNAME\USER SID (S-1-5-21-3350787205-2214105002-3722009066-1001) from address LocalHost (Using LRPC) running in the application container Unavailable SID (Unavailable). This security permission can be modified using the Component Services
administrative tool.

Hopefully you can help me out.

Kind Regards,

Robin

 

GUIDE:How to transfer contacts from Microsoft Outlook to Gmail

I'm sitting here in the office, its the end of the year in the school system, and several employees transferring to alternative counties. With this it brings loads of transferring contacts to take with them from their company phone. Well, this one in particular sparked a guide idea. So here it is, How to transfer Outlook contacts to your Gmail account.


Step 1: Sign in to your outlook account.
step 2 In the top left hand corner click File > Import/Export > Export to file > Browse to desired place to save your file > export. Be sure you export the file as .csv (comma separated values)
Step 3 Log into your Gmail account
Step 4 Select 'Contacts' In the subsection you will see a 'Import' button on the right-hand side. Click it.
Step 5 Browse to the location where you saved it > Open it > Click Import.



I would have provided pictures, but I use neither Outlook or Gmail. Hope someone somewhere gets some use from this. *Toast :toast:


=Munki=