Windows 10: Outlook won't create subfolders for new account

Discus and support Outlook won't create subfolders for new account in Microsoft Office and 365 to solve the problem; I just installed Office 365. My email is hosted by Cox Cable. I've created a new account. All my folders came across with no problem. But existing... Discussion in 'Microsoft Office and 365' started by rwhit, May 5, 2020.

  1. RWHIT
    rwhit Win User

    Outlook won't create subfolders for new account


    I just installed Office 365. My email is hosted by Cox Cable. I've created a new account. All my folders came across with no problem. But existing subfolders were not created. Sone emails were left in in Input folder and others were put in the Trash folder and Spam folder. How do I get Outlook to transfer these emails correctly?

    :)
     
    rwhit, May 5, 2020
    #1
  2. ALVEZ
    alvez Win User

    outlook account config

    SO today my friend asked me if i could post this question on the forum:



    He wants to configure a outlook account with 1 email, with that outlook account he wants to run the same account in 2 diferent computers he wants the both computer to be connected in network, for example:



    • he receives a email and that email is sent to each computer;
    • he deletes a email from one computer and it also deletes on the other;
    • he moves a email to a folder it also moves on the other computer;
    If you guys can help me would be nice!
    Outlook won't create subfolders for new account [​IMG]
    thanks!
     
    alvez, May 5, 2020
    #2
  3. SCOPIO
    scopio Win User
    Outlook does not create new OST file in folder in ForceOSTPath.

    Hi JJG10
    I did managed to move the .ost data file from C:\users\****\Appdata\local\Microsoft\Outlook to G:\Users\***\Documents\Outlook Files for an IMAP account following the next steps;


    1. Removed the email account from Outlook, (the Data File will be removed by default). The email account and Data File MUST be removed before you create the ForcePSTPath key AND the ForceOSTPath!
    2. Close Outlook
    3. Deleted the file in C:\Users\Username\AppData\Local\Microsoft\Outlook\email address.ost file.
    4. Opened the Registry, navigated to HKEY_CURRENT_USER\Software\Microsoft\Office\16.0\Outlook
    5. I created both the String Value:ForcePSTPath key AND the ForceOSTPath and the Value data to read D:\Users\Username\Documents\Outlook Files
    6. Powered off the pc.
    7. Powered on the pc
    8. Opened Control Panel > Mail > E-mail accounts > Account settings > New and added the IMAP account Manually (Do not use Add new mail account from within Outlook!)
    9. When the account was added the Data File was created in the D\:Users\Username\Documents\Outlook Files
    10. Open Outlook and it will update the account.

    Outlook won't create subfolders for new account [​IMG]

    Hope this is helpful.
     
    scopio, May 5, 2020
    #3
  4. CALEDON KEN
    Caledon Ken Win User

    Outlook won't create subfolders for new account

    Outlook 365 - adding new account problem

    Hi steveatootac. Welcome to the TenForums @steveatootac

    Don't think I would call this a repair but more an edit.

    Click on File, upper left, account settings, account setting. A window should open with your accounts listed. Double click on the account you want to edit, then more settings lower right. The is a tab Outgoing Servers

    These are the steps in Outlook 2013 and I don't think much has change to Outlook 2016.


    Ken
     
    Caledon Ken, May 5, 2020
    #4
Thema:

Outlook won't create subfolders for new account

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