Windows 10: paid subscription for office 365 is never materialaized

Discus and support paid subscription for office 365 is never materialaized in Windows 10 Software and Apps to solve the problem; I have benn paying billl for Microsoft 365 P msbill ref# 2490641975QNZPN9L, but office 365 never been available. Why? Need response ASAP.... Discussion in 'Windows 10 Software and Apps' started by yukiteru yamagishi, Nov 29, 2023.

  1. YUKITERU YAMAGISHI
    yukiteru yamagishi Win User

    paid subscription for office 365 is never materialaized


    I have benn paying billl for Microsoft 365 P msbill ref# 2490641975QNZPN9L, but office 365 never been available. Why? Need response ASAP.

    :)
     
    yukiteru yamagishi, Nov 29, 2023
    #1
  2. DOUGLAS CLELLAND
    Douglas Clelland Win User

    Cortana & Office 365 Integration

    We are trying to integrate Cortana with our Office 365 subscription, but it never works. Here are the steps we have done:



    • Turned on Cortona in the Office 365 Admin portal
    • We are using Windows 10 1703 – connected Office 365 service to Cortana
    Did the same on windows 10 mobile with no luck, Cortana says its connected to Office 365, but sees no data and we are getting zero errors

    We went rough office 365 support first and tried all fo their suggestions, they kicked us over to Windows support which is currently closed.

    We are on v1703 with all updates in place, it does not work on Windows 10 desktop or mobile

    any ideas? I can give you all steps 365 support had us run through if that will be helpful

    Thank you

    Doug
     
    Douglas Clelland, Nov 29, 2023
    #2
  3. JUHN JAC
    Juhn Jac Win User
    paid for office subscription but still says expired

    Hi Ashlyn Kaye



    Greetings!



    Thank you for posting in Microsoft Community.





    We understand that you need help with this concern. We will work together to achieve your desired resolution.





    For me to better understand the issue, I’d like to ask a few questions:

    • What do you mean by " I had 365 but downgraded to just Office"? did you switch to a different version of Office license?
    • Please specify the version and edition of your active Office license right now, for example. Microsoft 365 Personal or Office 2019
    To resolve this issue, please try the following steps:



    1. Make sure that you're signed in to Office with the correct Microsoft account that you used to purchase the subscription.



    2. Check your subscription status by going to account.microsoft.com/services website and signing in with the same account you used to purchase the subscription. From there, you can see if your subscription is active or expired.



    3. If your subscription is active, try signing out of Office and then signing back in. This should refresh your subscription status.



    We look forward to your reply.



    Sincerely



    Microsoft Forum Moderator
     
    Juhn Jac, Nov 29, 2023
    #3
  4. DAVEM121
    DaveM121 Win User

    paid subscription for office 365 is never materialaized

    Office 365 subscription

    Hi Kim,

    Go to Login | Microsoft 365 and if you're not already signed in, select Sign in

    On that page under your info, check the status of your subscription to Office 365

    If that checks out, click this link and run through the Office activation troubleshooter:

    https://support.office.com/en-us/article/unlice...

    If that does not resolve this for you, follow these steps to perform a full repair of your Office installation . . .

    Open Control Panel - Programs and Features

    Click Microsoft Office in the list of installed applications

    At the top, click 'Change'

    On the resulting dialog, click 'Repair' - choose the Online Repair, it is a comprehensive fix

    That should fix any issues with your Office Installation, including activation . . .
     
    DaveM121, Nov 29, 2023
    #4
Thema:

paid subscription for office 365 is never materialaized

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