Windows 10: Paint 3d, Microsoft Store, and other apps won't open??

Paint 3D and MS Store won't even open for a second, and other apps open for a split second and then close themselves. Regulars Paint works, but trying to open something in Paint 3D with it says I need to install something? Help.

:)

 

Paint 3D: Can't open project

Hi,



Thank you for writing to Microsoft Community Forums.



We understand your concern as you are having difficulties with Paint 3D app on your PC. In order to get clarity and to assist you accordingly, please reply with the answers to the questions below:

• What is the Version and Build of Windows 10 installed? (Type
  winver in Windows search/Run command)
  
• What is the Version of Paint 3D installed on the PC?
  
• Did you try opening any other project or did you try to open the same project on a different device?
  
• Are you aware of any recent changes on the PC prior to this issue?

However, we would suggest you to perform step 1, 3 & 7 from this article:
Fix problems with apps from Microsoft Store



If the issue persists, then we would suggest you uninstall and reinstall Paint 3D app.

1. Close Paint 3D app. Press
   Windows + X key.
   
2. Select Windows PowerShell (Admin)
   from the list.
   
3. Copy and paste this command:
   Get-AppxPackage *Microsoft.MSPaint* | Remove-AppxPackage
   
4. Press Enter key and once the process completes, restart the PC.
   
5. After restart go to Microsoft Store and install
   Paint 3D.

If the issue persists, then we would suggest you to create a new administrator user account and check, refer this article to
create a local user or administrator account in Windows 10.



Let us know the results. We will certainly assist you further.



Aditya Roy

Microsoft Community – Moderator

 

Paint 3D app problem

Hi Laura, my name is Max and I'm an independent advisor.

I suggest you should repair your Paint 3D app

Firstly, try to reset this app. Follow the steps below:

1). Click on 'Windows key + I' together and open 'Settings'

2). Tap on Apps - Apps & features - Paint 3D - Advanced options

3). Tap on 'Reset'

Next, uninstall and reinstall Paint 3D app. Follow the steps below:

1). Click on the Start button

2). Type in 'Windows PowerShell' - right click on it - choose 'Run as administrator'.

3). Copy / paste the command below without quotes.

'Get-AppxPackage Microsoft.MSPaint | Remove-AppxPackage'

4). Click on Enter

5). Go to the Microsoft Store to download and reinstall the Paint 3D app.

 

Paint 3D and save as video option

Hi,

Thank you for writing to Microsoft Community Forums.

You may try the steps listed below and check if it works:

Run App troubleshooter

• Refer to
  fix problems with apps from Microsoft Store.
  

Reset Paint 3D app:

• Open ‘Settings’ and click on ‘Update and Security’.
  
• Click on ‘Apps’ and choose ‘Apps and features’.
  
• Locate the ‘Paint 3D’ app and click on it.
  
• Select ‘Advanced options’ and choose ‘Reset’.
  
• Wait for the reset to complete.
  
• Close settings, launch ‘Paint 3D’ and try saving now.
  

Hope it helps,