Windows 10: Paint 3D project is so long loading and ends with error

the project in 3D painting takes an awfully long time to load and an error like this pops up every time

:)

 

Paint 3D will not load projects

Have 2 projects underway with Paint 3D. Tried to reload both (not at same time!) App hung for 30+ secs then messaged "can't read this file. Something went wrong."

Because Paint is embedded in Windows 10 is no way to uninstall or reinstall app. What a waste of space.

Any suggestions ?

 

An accidental paint 3D project deletion

So... not so long ago I've accidentally deleted my Paint 3D project, and been looking for ways to recover the project. I would like to know if it is even possible to recover it. I'm open to suggestions and quite desperate to get it back, if you know anyway to recover said project please type out you're suggestions/ideas I will be very greatful.

 

Paint 3D: Can't open project

Hi,



Thank you for writing to Microsoft Community Forums.



We understand your concern as you are having difficulties with Paint 3D app on your PC. In order to get clarity and to assist you accordingly, please reply with the answers to the questions below:

• What is the Version and Build of Windows 10 installed? (Type
  winver in Windows search/Run command)
  
• What is the Version of Paint 3D installed on the PC?
  
• Did you try opening any other project or did you try to open the same project on a different device?
  
• Are you aware of any recent changes on the PC prior to this issue?

However, we would suggest you to perform step 1, 3 & 7 from this article:
Fix problems with apps from Microsoft Store



If the issue persists, then we would suggest you uninstall and reinstall Paint 3D app.

1. Close Paint 3D app. Press
   Windows + X key.
   
2. Select Windows PowerShell (Admin)
   from the list.
   
3. Copy and paste this command:
   Get-AppxPackage *Microsoft.MSPaint* | Remove-AppxPackage
   
4. Press Enter key and once the process completes, restart the PC.
   
5. After restart go to Microsoft Store and install
   Paint 3D.

If the issue persists, then we would suggest you to create a new administrator user account and check, refer this article to
create a local user or administrator account in Windows 10.



Let us know the results. We will certainly assist you further.



Aditya Roy

Microsoft Community – Moderator