Windows 10: Paint & Paint 3D Can't open HEIC files

Discus and support Paint & Paint 3D Can't open HEIC files in Windows 10 Network and Sharing to solve the problem; Windows 10 Pro Build 18362. The HEIF Image Extensions show as 'This product is installed' when viewed from the Microsoft Store. When I double click... Discussion in 'Windows 10 Network and Sharing' started by randybw57, Aug 29, 2019.

  1. RANDYBW57
    randybw57 Win User

    Paint & Paint 3D Can't open HEIC files


    Windows 10 Pro Build 18362.

    The HEIF Image Extensions show as 'This product is installed' when viewed from the Microsoft Store.

    When I double click on a HEIC image file I get Paint & Paint 3D Can't open HEIC files 18f822f1-9366-4fd1-8d16-27e71e129c36?upload=true.jpg

    I've tried using both Paint and Paint 3D as the Default App for Image Viewing.

    The error message appears to be the same.

    I can see a thumbnail of the HEIC image in File Explorer.


    Thanks for any help or advice!

    :)
     
    randybw57, Aug 29, 2019
    #1
  2. THANATICA
    Thanatica Win User

    Paint 3D cannot open STL files

    Please update Paint 3D to be able to open STL files. View 3D *can* open them just fine.

    When I open them in View 3D, and click the "Paint 3D" button, it gives this error message:

    "We couldn't open Paint 3D. Wait a bit, then try again."

    I did, and it keeps failing. So then, I manually go to Paint 3D, and open the file from there. In order to do that, I have to enter "*.*" as the filename, otherwise it won't pop up. The file types dropdown doesn't list STL files. But that's for good reason,
    apparently, because Paint 3D says:

    "Paint 3D can't read this file. It may be invalid, or in a format that we don't currently support."

    So, recap:

    1) The file is completely valid, because View 3D can open it just fine

    2) Why can Paint 3D not open a file, while View 3D can?

    3) Please add this functionality to paint 3D. It's an industry standard file type for 3D models.

    This is on Windows 10.0.15063.
     
    Thanatica, Aug 29, 2019
    #2
  3. ANDRE FOR DIRECTLY
    Andre for Directly Win User
    3D Paint

    If that does not work, download the following utility, extract it, launch it, scroll through the list, select Paint 3D then click Remove:

    https://gallery.technet.microsoft.com/scriptcen...

    Otherwise, you can choose another program to open and view files that normally open in Paint.

    Right click a known file that is currently opening in Paint 3D

    Click Properties

    Click the General tab

    Click Change

    Choose Paint or another program.
     
    Andre for Directly, Aug 29, 2019
    #3
  4. ROLANDO VIL
    Rolando Vil Win User

    Paint & Paint 3D Can't open HEIC files

    Lowering triangle amount on Paint 3D

    Hi,

    The option to increase or decrease the number of triangles/polygons in
    Paint 3D     is a great idea. We suggest the you share your idea/feedback so that it will be considered in future updates of the app. Here are the steps to send a feedback:

    • Open the Paint 3D app.
    • Click on Menu.
    • On the lower left portion, select Help and Feedback.
    • Press the Give feedback button under Give feedback.


    Regards.
     
    Rolando Vil, Aug 29, 2019
    #4
Thema:

Paint & Paint 3D Can't open HEIC files

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