Windows 10: Pairing Issue with Surface Ergonomic Keyboard

My computer finds this keyboard when I attempt to pair a new device. When asked to enter pairing code on keyboard, it does not work. I don't see any characters being entered on my computer.


Would anyone know what could be causing this? I have installed brand new batteries.


Kind regards,

Neil.

:)

 

Issues with Surface Ergonomic Keyboard

To isolate the concern, is your computer also freezing when you're not using the new keyboard? This is for us to know if the issue is being caused by the keyboard or a program on your computer.

In the meantime, kindly uninstall the Surface Ergonomic Keyboard drive, and then re-install it. To do this, follow the steps below:

• (Make sure the Surface Ergonomic Keyboard is connected) Right click the Start button.
• Click Device Manager.
• Expand Keyboards.
• Look for the driver of the Surface Ergonomic Keyboard. Right click the Surface Ergonomic Keyboard driver, and the choose,
  Uninstall.
• On the Confirm Device Removal dialog box, click the
  Delete the driver software for this device option to delete the driver package that was used for the device.
• After deleting the driver, visit this
  link and download the driver software.
• After downloading the driver software, run it to install.
• After installing the driver, restart your computer.
• After restarting, observe if your computer will freeze after waking up the Surface Ergonomic Keyboard.

After performing the steps, kindly share with us the result.

 

Issues with Surface Ergonomic Keyboard

Thanks. Answers below:

• Does the issue occur when using the keyboard on another Windows 10 computer?

I have not tried on another computer.

• When the computer freezes, have you checked if you can move the mouse pointer or if you can type using the built-in keyboard of your laptop?

No I cannot move the mouse pointer or type with the built-in keyboard of the laptop.

• Does the issue occur when using the built-in keyboard of your laptop?

No, only when "waking" the surface ergonomic laptop after not using for a few minutes.

• What is the model of your laptop?

It's a Dell Latitude 6330

 

Issues with Surface Ergonomic Keyboard

Hi Eric,

Reading on this thread, I see that you have previously done necessary steps to resolve the issue with a Microsoft forum moderator. At this point, since we are working on a Surface Ergonomic keyboard, it will be best to refer you to our

Surface Answer's Desk for better assistance.

Also, since you have just recently purchased the Surface Ergonomic keyboard, let me also provide you a
link for a possible product exchange.

Feel free to post back if you will need further assistance.