Windows 10: Parental controls - managing childs age

Discus and support Parental controls - managing childs age in User Accounts and Family Safety to solve the problem; I have recently added my childs account to our family group. I am the parent just to be clear. However, I cannot manage my childs account info - when I... Discussion in 'User Accounts and Family Safety' started by MichaelRiis, Aug 26, 2020.

  1. MICHAELRIIS
    MichaelRiis Win User

    Parental controls - managing childs age


    I have recently added my childs account to our family group. I am the parent just to be clear. However, I cannot manage my childs account info - when I click the link, the browser window "manage my childs account/Administrer mit barns profiloplysninger" just shows up empty, and I can for instance not change age or manage consent.


    How do I make sure that the Microsoft Account properly recognize that I am the parent?


    Best regards


    Michael

    :)
     
    MichaelRiis, Aug 26, 2020
    #1
  2. ARIEL ACU
    Ariel Acu Win User

    Xbox one parental control problems

    Hi AderallAdmiral,

    Xbox One safety features enable you to control what kinds of content each of your family members can access on Xbox One by providing parental controls to child Xbox account.
    To give you an idea, child Xbox accounts needs to have a parent Xbox account associated to give parental controls. If your account is requesting a parental control, there's a possibility that your account is a child Xbox account which is added
    to the Xbox Family on the old Xbox One. Regarding your concern, let's try to confirm if your account is a child account or an adult account. Kindly sign into
    https://account.microsoft.com, then go to
    Family tab. You should be able to see the parent account associated.

    If the parent account associated is available, I suggest that you sign in the parent Xbox account on the console to allow your child Xbox account to make a purchase or play multiplayer. You may refer to this
    link as your guide on how you can manage the privacy and online safety settings of the child Xbox account.

    If your account is already an adult Xbox account and no parent account associated, I suggest that you change your privacy and online safety by signing on to your Xbox account on the Xbox One and perform the following steps:

    • From Home, go to Settings > All Settings.
    • Under Privacy & online safety, select Xbox Live privacy.
    • Choose a default, or customize your settings by selecting View details & customize.
    • Restart your console once you're done.

    Keep us updated with the results after performing the suggested solutions above.
     
    Ariel Acu, Aug 26, 2020
    #2
  3. NIGHTHAWKX
    NighthawkX Win User
    Remove parental control?

    Hi Dios, my name is Max and I'm an independent advisor.

    I suggest you log in to the parent account on your PC. Only after that you will be able to manage the child account. The following support article will help you:

    https://support.microsoft.com/en-us/help/409029...
     
    NighthawkX, Aug 26, 2020
    #3
  4. ARIEL ACU
    Ariel Acu Win User

    Parental controls - managing childs age

    I can't use certain features on Forza Horizon 3 due to parental control.

    Hi,

    If you're using a child account, there are certain limitations imposed on your Xbox account. This could be the reasons as to why you can't access certain features on the game. To resolve this issue, you need to manage the privacy and online safety settings
    of your child account by using the parent account associated to it. To give you an idea, only the parent account is eligible to manage the privacy and online safety settings of the child account. To get started, kindly perform the following steps:

    • Sign in the parent account on this link.
    • Select the Child account.
    • Make the changes that you need on the privacy and online safety settings.

    Let us know with the result after performing the suggested solution above.
     
    Ariel Acu, Aug 26, 2020
    #4
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Parental controls - managing childs age

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