Windows 10: parental controls on Microsoft Family are messed up

I removed a family member from our Microsoft family because her account is incorrectly flagged as a child. However, she still requires parental permission to perform certain tasks. This was previously only a minor annoyance, but she recently signed in to Edge on her computer, which somehow now affects her ability to watch certain shows on youtube.tv and even granting permission doesn't work. This will quickly become a major issue. The birthdate of both her account and the "parent" account clearly show they are adults, and all of our children are legal adults now. Is there a certain time

:)

 

Microsoft Family Screen Time

Hi Laurel,

Thank you for writing to Microsoft Community forum.

This could happen when the child account fails to sync with the server. I suggest you to try the steps listed below and check if it works:

• Open
  File Explorer and navigate to the following location:
• C:\ProgramData\Microsoft\Windows\Parental Controls
  
  
  Note:
  The above mentioned directory is hidden, copy and paste the same location on the search bar in the File Explorer to access it.
  
• Delete the contents in the
  \\settings directory of the Parental Controls folder.
  
• Reboot the machine to see if the issue persists.
  

If the issue persists, you may want to remove the child account from Microsoft family and add it again.

• To know how to remove an account from Microsoft Family, refer:
  
  Remove members from your family group
• To know how to add an account to Microsoft Family, refer:
  
  Add members to your family group
  

Regards,

 

removing parental controls

Hi Rozzy,

Parental Control set limits to other user accounts. To remove parental control, click on the article and follow the steps:

How do I turn off family features?

Let us know if you have other questions.

 

Xbox one parental control problems

Hi AderallAdmiral,

Xbox One safety features enable you to control what kinds of content each of your family members can access on Xbox One by providing parental controls to child Xbox account.
To give you an idea, child Xbox accounts needs to have a parent Xbox account associated to give parental controls. If your account is requesting a parental control, there's a possibility that your account is a child Xbox account which is added
to the Xbox Family on the old Xbox One. Regarding your concern, let's try to confirm if your account is a child account or an adult account. Kindly sign into
https://account.microsoft.com, then go to
Family tab. You should be able to see the parent account associated.

If the parent account associated is available, I suggest that you sign in the parent Xbox account on the console to allow your child Xbox account to make a purchase or play multiplayer. You may refer to this
link as your guide on how you can manage the privacy and online safety settings of the child Xbox account.

If your account is already an adult Xbox account and no parent account associated, I suggest that you change your privacy and online safety by signing on to your Xbox account on the Xbox One and perform the following steps:

• From Home, go to Settings > All Settings.
• Under Privacy & online safety, select Xbox Live privacy.
• Choose a default, or customize your settings by selecting View details & customize.
• Restart your console once you're done.

Keep us updated with the results after performing the suggested solutions above.