Windows 10: Partial system freezes and BSOD when in MS Teams call

Discus and support Partial system freezes and BSOD when in MS Teams call in Windows 10 BSOD Crashes and Debugging to solve the problem; Hi everyone About once per week my windows 10 system is partially freezing when I'm in a MS Teams call. Then I still hear the audio but the camera... Discussion in 'Windows 10 BSOD Crashes and Debugging' started by Icarus22, Mar 1, 2021.

  1. ICARUS22
    Icarus22 Win User

    Partial system freezes and BSOD when in MS Teams call


    Hi everyone


    About once per week my windows 10 system is partially freezing when I'm in a MS Teams call. Then I still hear the audio but the camera images are frozen and i can't close teams anymore. When I click on the Start icon in the task bar and type somthing in there, the start menu is just black and loading. When I click on shutdown, nothing happens. I need to push the hardware button to restart the pc.


    My specs are:

    • ASUS ROG STRIX B550-F GAMING WI-FI
    • AMD Ryzen 7 3800X 8-Core Processor
    • XFX Radeon RX 580 GTS XXX Edition 8GB
    • WD Black SN750 Gaming 1000GB, M.2 2280
    • Corsair Vengeance RGB Pro 2x, 16GB, DDR4-3600, DIMM 288
    • Seasonic Focus GX 650W


    I did a driver verifier check and then i got following crashdump:


    DRIVER_VERIFIER_DETECTED_VIOLATION c4


    Arg1: 0000000000002000, Code Integrity Issue: The caller specified an executable pool type. Expected: NonPagedPoolNx
    Arg2: fffff80a11461d93, The address in the driver's code where the error was detected.
    Arg3: 0000000000000000, Pool Type.
    Arg4: 0000000000726274, Pool Tag if provided.


    SYMBOL_NAME: ene+1d93
    MODULE_NAME: ene
    IMAGE_NAME: ene.sys
    STACK_COMMAND: .thread ; .cxr ; kb
    BUCKET_ID_FUNC_OFFSET: 1d93
    FAILURE_BUCKET_ID: 0xc4_2000_VRF_ene!unknown_function
    OS_VERSION: 10.0.19041.1
    BUILDLAB_STR: vb_release
    OSPLATFORM_TYPE: x64
    OSNAME: Windows 10
    FAILURE_ID_HASH: {8c7175c3-41d7-9412-c64e-e43d9572bd5c}
    Followup: MachineOwner


    Another time when I didn't have enabled the verifier I got following BSOD:


    UNEXPECTED_KERNEL_MODE_TRAP 7f


    Arg1: 0000000000000008, EXCEPTION_DOUBLE_FAULT
    Arg2: ffffe680de494e70
    Arg3: ffffbc878eeffff0
    Arg4: fffff80627e73489


    STACK_COMMAND: .trap 0xffffe680de494e70 ; kb
    SYMBOL_NAME: Netwtw10+2625e4
    MODULE_NAME: Netwtw10
    IMAGE_NAME: Netwtw10.sys
    BUCKET_ID_FUNC_OFFSET: 2625e4
    FAILURE_BUCKET_ID: 0x7f_8_STACK_USAGE_Netwtw10!unknown_function
    OS_VERSION: 10.0.19041.1
    BUILDLAB_STR: vb_release
    OSPLATFORM_TYPE: x64
    OSNAME: Windows 10
    FAILURE_ID_HASH: {6bcfee83-c803-c187-db64-b679e6a9e7b6}
    Followup: MachineOwner


    I already tried to update the drivers, etc.. but without any effect.


    I would be very happy if someone has an idea what to do?

    :)
     
    Icarus22, Mar 1, 2021
    #1
  2. BIGBYTE101
    BigByte101 Win User

    Windows 10 - Microsoft Teams - Software crashes/freezes when the Camera is enabled

    Hello everybody,

    Need some help please, Microsoft teams crashes/freezes when the inbuilt Camera on my Lenovo T470 is enabled, voice call works absolutely fine without any issues.

    These are the troubleshooting steps I have taken so far

    • Office Repair
    • Reinstalled MS-Teams
    • Security Settings - made sure that MS-Teams has access to the Camera
    • Device Manager - Integrated camera - Checked if drivers needed updated
    • Haven't connected an external camera as yet as i don't have one on me as of now .
    • Windows 10 64bit - is up-to-date with all the software updates

    Any troubleshooting tips would be much appreciated .

    Thanks
     
    BigByte101, Mar 1, 2021
    #2
  3. SONU14
    SONU14 Win User
    MS Teams utilizing high resources

    Hello Team,

    Recently we installed the MS Teams in Win 10 systems, after installing PCs are getting very slow and all of the systems are using high CPU utilization (100%) after login to MS Teams Desktop APP. Even after Complete Windows Update
    also same issue.

    Suggested to give a needful.
     
    SONU14, Mar 1, 2021
    #3
  4. ANTHONY1129
    Anthony1129 Win User

    Partial system freezes and BSOD when in MS Teams call

    MS Team camera freezes

    Hi fargodog,

    Thank you for bringing this concern to us,

    I understand that there where some issues encountered using the camera on MS team where it freezes. We apologize for this inconvenience, Don't worry we will be doing our best to find a solution for this concern.

    Please let us work together to find a solution for this concern.

    Please let us use first these troubleshooting steps provided on the link bellow.

    These step are a general troubleshooting steps for fixing camera issue, but some users where able to fix camera issues using an pre installed windows application using this article.

    Just a few reminder before we access the site: This is a non-Microsoft website. The page appears to be providing accurate, safe information. Watch out for ads on the site that may advertise products frequently classified as a PUP (Potentially Unwanted Products).
    Thoroughly research any product advertised on the site before you decide to download and install it.

    How to fix common camera problems on Windows 10

    https://www.windowscentral.com/how-fix-common-c...

    Please update me about the outcome.

    Continue to have a safe and good day fargodog,

    Best regards,

    Anthony De Jesus

    Independent Advisor
     
    Anthony1129, Mar 1, 2021
    #4
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Partial system freezes and BSOD when in MS Teams call

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