Windows 10: Password and Safe Modes Issues

Hello good people,

My name is Orlando and Im from Melbourne, Australia. Hope someone can offer some advice on the following problem Im struggling with.

When signing in to Windows 10 during initial booting up process, my password is not being recognised and informing me as incorrect. It hasnt changed for 2 years. Researching this highlighted this is not a highly unique problem and solutions offered obviously began with rebooting in safe mode. When doing this and reaching Advanced Options:Startup Settings followed by the options page. Pressing 4 or F4 simply reboots computer but not in safe mode and Im back to where I started. And so this cycle goes around and around.
Any help would be greatly appreciated.

:)

 

New FF - passwords

Hi:

If that setting is already enabled, then I suggest as the next troubleshooting step might be Mozilla Safe Mode (not to be confused with Windows Safe Mode)):

Troubleshoot Firefox issues using Safe Mode | Firefox Help

• Please report back and let us know the outcome, as it will dictate the next steps.
• Also: please tell us what AV/AM/firewall programs are you running on this system?

Thanks,
MM

 

Password not accepted in Safe mode

Hi,

Thank you for posting your query on Microsoft Community forum.

Have you tried all the above steps suggested by Sangeeta Sarkar on September 13, 2015.

I would suggest you to provide some information to help you better.

• Are you trying to login the Microsoft account or the Local account in safe mode?
• Did you try with only safe mode or safe mode with networking?
• What is the critical error you are getting?

If you are using Windows 10. To go to safe mode you have to follow the below steps.

If you are able to go to login screen in normal mode try the below steps to go to safe mode with networking.

• 
  At the login screen click on the power symbol.
  
• 
  Hold SHIFT + Click Restart.
  
• 
  After restarting your system, select the Troubleshoot option.
  
• 
  Select advanced options under
  Troubleshoot screen.
  
• 
  Click on Startup Settings.
  
• 
  Click Restart and follow the onscreen steps to go to
  Safe Mode with networking and check if you are able to login.
  

[*]

Please get back with more information, we will be glad to help you further.

 

Password not accepted in Safe mode

Hi Pedro E Cordeiro,

Thank you for writing to Microsoft Community Forums.

Could you please help me with the below questions:

• Are you aware of any changes happened on the computer prior to internet issue started?
  
• Are you referring to PIN password or Microsoft account password?
  

I understand the inconvenience caused due to this issue, this could be due to a change in the keyboard layout. However, I suggest you to follow the troubleshooting steps mentioned below:

Method 1: Change the keyboard layout.

1. In the bottom right corner of the sign in screen, select the first option to change the keyboard layout.
2. Try to change the keyboard layout from the list if you have any and type in the password.
   

Method 2: Use the On screen keyboard.

1. Restart the computer. In the sign in screen, hold down the shift key and select restart from bottom right corner of your screen.
   
2. After the pc is restarted, select Troubleshoot > Select
   Advanced options >Click on Startup settings >
   Now, click on Restart.
3. After your PC restarts, you should see number of options. Press F5 for
   Safe Mode with networking.
4. When you are in login screen, press Windows
   and U together on the keyboard
   and select the On-Screen Keyboard from the
   Ease of Access list or click on
   Ease of Access at bottom right and select
   On-Screen Keyboard from the list.
5. Now, use the cursor to type the password with On-screen keyboard.
   
6. Before clicking the login, press the eye symbol
   (I.e. Reveal Password) option in the password field, to see the password is correct.

After you login to safe mode with networking, I would suggest you to follow the steps provided in the Microsoft article on
Fix network connection issues in Windows.
Let us know the results to assist you further regarding this issue.

Hope it helps.

Roohi Taj S

Microsoft Community - Moderator