Windows 10: Password does not work when signing in after restart

I had an issue with my Logitech mouse, so I looked up a way to fix it and ended up uninstalling the driver and reinstalling the Logitech app on windows. The app prompted me to restart my computer to finish installing. So I did. It then brought me to a screen to enter my password as the only option, other than the Internet button which is not connected to internet for some reason even though I am using Ethernet, the Ease of Access button, and the Power button. I tried going to "Troubleshooting" and restarting on the 3 different safe mode options but still my password does not seem to be working. I tried resetting the password, but I do not think it registered due to not being connected to the internet. I even tried multiple different passwords thinking I had the wrong one but still getting the same message, "The password is incorrect. Try again."


Other recommended solutions online I found included maybe downloading a driver on a separate computer and starting the main one up with the driver to basically reset the password or remove the password. Please help. I can clarify more and go into more detail if this was not enough. Would appreciate any advice.

:)

 

password sign in

Hi,

About your concern with typing the password after being idle, it is actually recommended to activate for security reasons.

If you wish to disable it, I suggest you to follow the below steps and check if it helps.

• Go to Settings.
• Click on Accounts.
• Click on Sign in options.
• On the right side, you will see required sign in.
• Change it to Never.

Let us know how it goes.

 

How to troubleshoot an error that appears only at Restart or Sign out?

I get an error pop-up error message not every, but almost every time I Restart or Sign out. It's the screen with blue background and on top of Restart or Sign out text an error window says:

Explorer.exe - Application error. The instruction at 0x000… referenced memory at 0x000... The memory could not be written.

Sometimes the error code is just zeros, sometimes random numbers. I have tried so much already to troubleshoot this. For example these did not help in any way:

• MemTest86+ (no problems)
• Disabling any Services, Autoruns/ShellExView entries
• Low resolution mode
• BIOS settings are fine, no overclocking etc.
• DISM.exe and sfc
• etc.

However, these do make the error go away:

• End process for explorer.exe before Restart or Sign out
• Safe Mode
• Creating a new user profile (almost the same as clean installing Windows, many full days of work)
• Uninstalling NVIDIA graphics driver (then the card is unusable, of course)
• Disabling Device Manager / Display Adapters / NVIDIA GeForce GTX 1080

I already contacted NVIDIA and the graphics driver is not the culprit. Something has gone wrong with the user profile as the same driver works just fine in a new profile (and there's nothing wrong with the driver anyway, it's just the Restart or Sign out process that has a problem).

What can I do to fix this? One useful thing would be to have a step-by-step procedure for the Sign out. So that it'd ask before continuing to the next step and list what it's doing. Or if I could just disable whatever it does when the error appears.

 

Password to sign in

Hi Rosa,

We appreciate your interest in Windows 10.

Before proceeding, we need to know whether you are using Microsoft/Local account to sign in to Windows 10.

If you are using Microsoft account to login to Windows 10, there is no option to disable the password and sign in to Windows 10 directly without entering password.

Step 1:

If you are using Local account to login to Windows 10, you can disable the password and sign in to Windows 10 directly without entering password. Follow the below steps if you use Local account.

• 
  Press Windows + I keys to open
  settings menu.
  
• 
  Click on Accounts.
  
• 
  Click on Sign in options.
  
• 
  Click on Change under Change your account password.
  
• 
  Enter your current password and leave the other two files for new password as empty and close the windows by clicking on
  OK button.
  
• 
  Sign out and try to sign in again and check.
  

Step 2:

You may also create the 4 digit PIN which will reduce your time to enter full password. Follow the below steps.

• 
  Press Windows + I keys to open
  settings menu.
  
• 
  Click on Accounts.
  
• 
  Click on Sign in options.
  
• 
  Click on Add under PIN.
  
• 
  Follow the onscreen instructions to create Pin.
  
• 
  Sign out and try to sign in again using PIN as your Sign in option.
  

I hope the above information helps. Kindly let us know if you need any further assistance with Windows. We are glad to assist you.

Thank you.