Windows 10: Password for J.Doe

So, I have a new Surface Pro and now want to trade in my old one - so I reset it to remove all my files/info.Trouble is when I took it for trade in the retailer turned it on to verify it worked etc and it shows a user of J.Doe and requests a password -I have tried every password I have ever used and it's none of them.I went into my Microsoft account on my new surface and reset my Microsoft password - this new password wont work on old Surface.I've turned old Surface off and on again and retried everything - but I eventually get 'The referenced account is currently locked out and may not be log

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Password issue

After going through the steps to make a new password, after a week or two, my login credentials are no longer valid. I'm forced to make a new password all over again. It seems to happen if I don't login in a certain period of time. Does our passwords expire???

 

Window 10 does not recognize password

Hi,

Welcome to Microsoft Community.

I understand your inconvenience. We will assist you with it.

If you are referring to the lock screen, I suggest you to follow the steps provided below and check if it helps.

• 
  On the lock screen, click on Ease of access icon next to network connection icon.
  
• 
  Click On Screen keyboard.
  
• 
  Type the password and check.
  

I also suggest you to change the language and check.

• 
  On the lock screen, click on language icon next to network connection icon.
  
• 
  Click the language to US English.
  
• 
  Type the password and check.
  

Hope this information is helpful. For any further information, feel free to contact us.

Thank you.

 

admin password?

You can reset the Admin Password using Windows XP repair; See Here for step by step.

*Toast :toast: