Windows 10: password instead of PIN when starting the device

I have two accounts on my surface and I did never set up a PIN for one of the accounts. I know the password but when starting the device I am only asked for the PIN, so I can't sign in. How can I sign in with my password again?

:)

 

Microsoft Account PIN and password

We appreciate the screenshot that you provided. to start troubleshooting the issue with you logins, we suggest that you follow the steps below on how login pin goes back to password:

• Click Start menu and go to Settings.
• In Settings, click the Accounts icon.
• Click on Sign-in options.
• Change both your password and pin one by one.

Let us know how it goes.

 

Windows 10 password pin stopped working

Hi,

To better assist you, please answer the following questions:

• Are you able to start up your device up to the desktop screen?
• After doing the password reset, what error message are you getting?
• Are you able to log in to your account using a password instead of a pin?

In the meantime, if you are able to start up your device up to the desktop screen you may follow the steps to Remove Pin:

Go to Settings.

Under Accounts, click on Sign in options and select
Remove PIN.

After removing your PIN (this will require your password to do this), then you may click
Add PIN. Follow the steps to add a PIN.

NOTE: You may use the same PIN you have been using.

After doing so, log out of your account and sign back in using your PIN.

Let us know how it works.

 

PIN at start up

Hi Scott,

Welcome to Microsoft Community and thank you for your interest in Windows 10.

I suggest you to follow the below steps how to Change PIN password:

• In the search box, type settings.
• Then Click on accounts.
• Then on the left hand side click on sign in options.
• Then you can Select Change PIN password and remove the pin.

Hope this information was helpful and do let us know if you need further assistance. We will be glad to assist.