Windows 10: Password reset process. Microsoft sends a 6 digit numeric code but then demands entry of a...

My daughter is trying to reset her Microsoft password. The reset process successfully sent a 6 digit numeric code, but when inputting that to verify her identity it is demanding a seven digit code. What should we do? The process is now saying we've requested too many codes and 'try again tomorrow'. All the codes we received either by text or by email were 6 digit codes.The reset attempts have been done on both a Win10 machine and Edge browser and a Mac using it's native browser. Same result.

:)

 

How to reset Windwos 8 Password?

Change or reset your Windows password - Microsoft Support

• If you've forgotten your Windows password, there are several ways to retrieve or reset it:
  • If your PC is on a domain, your system administrator must reset your password.
  • If you're using a Microsoft account, you can reset your password online. ...
  • If you're using a local account, use your password hint as a reminder.

 

Microsoft Account Password Reset

Thanks for the reply, but it does not help me. The website does not proceed past step 4. After entering the security code, the website does not proceed to step 5. It does not give an error message, it simply greys out the next and cancel buttons and hangs
indefinitely.

Reset your password

If you can't remember your password, follow these steps to get into your account.

• Go to the Reset your password page.
• Choose the reason you need your password reset, then click Next.
  
• Enter the email address you used when you made your Microsoft account. This could be any email address, or an email ending in a Microsoft domain like hotmail.com or outlook.com.
  
• Enter the characters you see on the screen (this lets us know you’re not a robot), then click Next.
  
• If you've added security info to your account, we'll send a one-time code to the alternate phone number or email address you gave us. After you enter that code on the next screen, you'll be able to make a new password.

I'll try your "Get account help by email" suggestion and post the solution here when I've found one.

 

How do I change my lock sceen password to a 6 digit pin on my HP ENVY m6 Notebook?

Hi,

Thank you for contacting Microsoft Community.

I suggest you to go through the below steps and check if it helps.

Follow these steps to set up a PIN on your Windows User Account:

• Press the Windows +S key combination to display the Search box.
• Type the word pin into the Search box, then click Set up PIN sign-in.
• Find the “PIN” section and click the Add button.
• Type in the password for your User Account, then click the Ok button.
• Select and enter a 6 digit numeric pin, then enter it again for confirmation.
• Exit the PIN setup utility.

From now on you’ll be able to log in to your Windows account by entering your 6 digit PIN instead of your password.

You can change your PIN at any time by following the steps below:

• Press the Windows +S key combination to display the Search box.
• Type the word pin into the Search box, then click Set up PIN sign-in.
• Find the “PIN” section and click the Change button.
• Enter your Windows password, then click the Ok button.
• Select and enter a new 6 digit numeric pin, then enter it again for confirmation.
• Click the Finish button.
• Exit the PIN setup utility.

Hope this information is helpful and do let us know if you need further assistance. We will be glad to assist.