Windows 10: payments

Discus and support payments in Microsoft Windows 10 Store to solve the problem; I have been charged twice in November for my Office 365 first payment 13/11/23 then again yesterday 30/11/23 i would like to know why as i always have... Discussion in 'Microsoft Windows 10 Store' started by Donna Christopher1, Dec 1, 2023.

  1. DONNA CHRISTOPHER1
    Donna Christopher1 Win User

    payments


    I have been charged twice in November for my Office 365 first payment 13/11/23 then again yesterday 30/11/23 i would like to know why as i always have paid at the beginning of the month not the end of the month as you have now took the money out that was for another bill due on monday and i dont have the money to replace it

    :)
     
    Donna Christopher1, Dec 1, 2023
    #1
  2. REGILE REB
    Regile Reb Win User

    not accepting payment

    Hi Ryan,

    One of the factor why you're having issues purchasing an app in Windows Store is due to payment method settings. See this article:

    Troubleshoot problems with payment options     and follow the suggest troubleshooting steps.

    Let us know what happens after following the suggested troubleshooting steps.
     
    Regile Reb, Dec 1, 2023
    #2
  3. NACHAPPA C K
    Nachappa C K Win User
    not able to add payment option

    Hi,

    Thank you for posting your query in Microsoft Community.

    I understand the inconvenience you are facing currently.

    I would appreciate if you can provide us the following information to help us understand the issue better.

    • Is this the first time your facing this issue?
    • Did you contact your bank, like the message suggests?
    I suggest you to retype your debit card number without spaces, commas, or other characters that aren't numbers and also verify that the billing address, expiration date, and name listed for your payment option are correct. If you are using a new payment
    option, verify that it has been activated.

    Also suggest you to refer to this link below and check:

    Add or edit your payment method for the Windows Store

    Windows help & learning

    Please get back to us with a reply so that we can assist you better
     
    Nachappa C K, Dec 1, 2023
    #3
  4. NIKHAR_K
    Nikhar_K Win User

    payments

    PAYMENT PROBLEM

    Hi,



    Thank you for writing to Microsoft Community Forums.



    I understand that you are unable to make a payment. I’ll certainly assist you with this.



    However, we would like to know:



    • What happens when you try to make a payment?
    • Do you receive any error message?


    You may want to refer the troubleshooting steps mentioned in the article

    Troubleshoot problems when paying for something from Microsoft Store     and see if that helps.



    However, we do have a dedicated team for any purchase or refund related queries, let me point you in the right direction. I would suggest you to get in touch with the

    Microsoft Store Support     team and they will help you with the appropriate details.



    Regards,

    Nikhar Khare

    Microsoft Community - Moderator
     
    Nikhar_K, Dec 1, 2023
    #4
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