Windows 10: PC blackscreening/bluescreening driver update.

Hello, around 2 weeks ago I noticed that my computer keeps blackscreening after updating nvidia drivers, apon restarting, the driver says it's installed but I have AMD bug report tool pop up, I checked event viewer and it's being spammed with errors, I'll post some below.Things i have tried and hasn't fixed- SFC file scan sfc scannow- DISM image cleanup/restore healthThere's quite a lot of errors currently but i'll post them here, aswell as a DMP file I recieved from one of my crashes.Error 1The description for Event ID 2 from source NVIDIA OpenGL

:)

 

Blackscreen, AMD Drivers issue

Hi, my PC has been blackscreening during random times, whether gaming or idle. The PC processes still runs, but no display. The only way to get it back up and running is to cut off its power supply for a few hours and then reboot it, and everytime it reboots, it runs on low fps, which can be fixed by updating the drivers. Here's the list of things that I have tried
- Reseating CMOS, RAM, GPU

- Restarting my PC (Multiple times... ',:/)

- Updating the AMD Drivers

- Updating BIOS firmware

- Prevent Windows Automatic Update from touching my drivers

- Clean reinstall of drivers using DDU

- Adding legacy hardware

- Used every possible windows troubleshooting device

The only thing giving me insight of what's happening is google remote host, where I can use my phone to control and see my screen despite my monitor being a black screen. It shows that whenever my PC blackscreens, the display adapter is only visible when showing all hidden devices. Updating it from there does not work. Uninstalling and restarting the PC results in the display adapter being removed entirely until the next power supply cut off. I'm at a loss at how every solution I've come across does not work.

 

Blackscreening and Bluescreening causing PC Restart: Driver Power State Failure

Computer Type: Desktop

GPU: NVidia GeForce 3080

CPU: RYZEN 7 5800x 8-Core

Motherboard: TUF GAMING X570-PLUS (WI-FI)

BIOS Version: American Megatrends Inc. 4602, 2/23/2023

RAM: Corsair Vengeance RGB Pro 32GB (2 x 16GB) DDR4 DRAM 3200MHz C16

PSU: RMx Series™ RM1000x — 1000 Watt 80 PLUS® Gold Certified Fully Modular PSU

Case: Fractal Design Meshify C ATX Mid Tower Case

Operating System & Version: WINDOWS 10 Education Version10.0.19045 Build 19045

GPU Drivers: GEFORCE GAME READY DRIVER - Version 551.23

Chipset Drivers: Unsure

Background Applications: DISCORD, OPERAGx

Description of Original Problem: Having random blackscreens where the computer will reset itself and restart without any prompt. Was having bluescreens before but now it's just black.

Troubleshooting: Have already tried using AMD Driver updater, checked driver booster, ran DriverVerifier (got a bluescreen loop and had to restore to previous point, opening WinDbg gives me [FAILURE_BUCKET_ID: 0x9F_3_disk_IMAGE_amd_sata.sys]. Tried uninstalling AMD SATA Controller in device manager and restarting.

Attached link for minidump: Minidumps – Google Drive

 

bluescreen

Hi,

Thank you for writing to Microsoft Community.

I understand that it can be frustrating for you when the computer shows bluescreen errors. Bluescreen errors are usually caused due to faulty hardware or drivers. We will try to narrow down the cause of the issue by performing a few steps.

1. Do you get bluescreen errors randomly or while performing any specific actions such as playing a game or running any particular application?
   
2. Do you see any error code along with the message “DRIVERS POWER STATE FAILURE”?
   
3. Are there any external devices connected to your computer?
   

The usual causes for bluescreen errors are Graphic card drivers and Network adapter drivers. We can go ahead and try to update the drivers.

Refer the article Update drivers in Windows 10 on how to update Graphic card
and Network drivers.

You may also refer the article Troubleshoot blue screen errors
for additional troubleshooting steps to fix the issue.

You can reply to this post if you need further assistance

Hope it helps.

Muralidhar

Microsoft Community Moderator