Windows 10: PC BSOD after computer froze during graphics card driver update

So I have a Samsung Series 7 Chronos 770Z5E w/ a Intel Core i7 and AMD Radeon HD 8870M graphics card running on the latest version of Windows 10.

Yesterday I was updating the graphics card driver via AMD Adrenalin and the installation of the driver froze at 91%, and my computer became completely unresponsive. I left it alone for a while over an hour, and it was getting very hot, so it forced a shutdown.

Upon rebooting the computer, startup was normal, but every time I would get to the login screen or wallpaper before login screen, computer would freeze up with the touchscreen, touchpad, and keyboard completely unresponsive. I continually restarted it numerous time, and it would freeze up continually. I tried using the various repair tools that proc'd after numerous reboots such as the automatic startup repair, rebooting into safe mode, etc. Unfortunately for me I had not created any system restore points, and after a certain Windows update, the registry was no longer automatically backup, so I couldn't use a command prompt regback fix. I decided to troubleshoot further by uninstalling the latest quality update from Windows, but that proved to be the wrong choice. Once I rebooted after a successful uninstallation, I got a BSOD prompting several automatic restarts until I would get an advanced repair options screen. The stop code was a "bad system config info." I consulted many online guides but most of the solutions involved the repair tools that I had already tried to no avail as well as many command prompt fixes that I couldn't get to work including the promising registry backup copying because my registry backup was empty. Also resetting my pc does not work - it fails partway through the reset with an unspecified error "There was a problem resetting your PC. No changes were made."

I was able to get an ISO of a May update of Windows 10 on a usb drive that I intend to use as a bootable Windows installation.

I'm wondering: given what preceded the login freeze and subsequent BSOD, what exactly might've gone wrong, what further options I have without the bootable USB, and what would be the appropriate method to use the bootable USB with preference to preserve personal files and even apps if possible?

Any help is thoroughly appreciated. Let me know if I can provide any further details.

:)

 

Unsupported Graphics card .

Hello Ayush,



Thank you for posting your query in Microsoft Community.



I request you to try the following steps:



Uninstall and Reinstall the Graphics Card Drivers.

Step 1: Uninstall the Graphics Card
Drivers

• 
  Press “Windows Logo” + “X” keys on the keyboard.
  
• 
  Click on “Device Manager” from that list.
  
• 
  Search for the Graphics Card
  from the device list, right click on it and then select “Uninstall”. On the un-installation window, if you have an option: “Delete the driver software for this device” you may select that and then remove the corrupted drivers
  from the computer.
  
• 
  Follow the on-screen instructions to complete it and then restart the computer if prompted.
  

After the restart, please go ahead with the next steps to install the latest drivers and check if that resolves the issue.



Update Driver Software from the Manufacturer’s website:



Step 2: Go to the Computer or Graphics Card
manufacturer’s website and search for the latest Windows 10 drivers available for the
Graphics Card model and then install it by following the instructions given in the website.



I hope this helps you. If you have any further query in future, feel free to contact us. We will be happy to help you.



Thank you.

 

Nvidia Graphics Card

Hello Brian,

I request you to try the following steps:

Uninstall and Reinstall the Graphics Card Drivers.

Step 1: Uninstall the Graphics Card
Drivers

• 
  Right click on the Start menu.
  
• 
  Click on “Device Manager” from that list.
  
• 
  Search for the Graphics Card
  from the device list, right click on it and then select “Uninstall”. On the un-installation window, if you have an option: “Delete the driver software for this device” you may select that and then remove the corrupted drivers
  from the computer.
  
• 
  Follow the on-screen instructions to complete it and then restart the computer if prompted.
  

After the restart, please go ahead with the next steps to install the latest drivers and check if that resolves the issue.

Step 2: Go to the Computer or Graphics Card
manufacturer’s website and search for the latest Windows 10 drivers available for the
Graphics Card model and then install it by following the instructions given in the website.

I hope this helps you. If you have any further query in future, feel free to contact us. We will be happy to help you.

Thank you.

 

Intel Graphic Driver Update

Hello,



Thank you for posting your query in Microsoft Community.



We do understand your concern and we will be happy to help you regarding this.

Please answer the below questions:

• What exactly happens when you launch the game?
• Do you get any error message?

I request you to try the following steps:

Uninstall and Reinstall the Graphics Card Drivers.

Step 1: Uninstall the Graphics Card
Drivers

• 
  Right click on Start menu.
  
• 
  Click on “Device Manager” from that list.
  
• 
  Search for the Graphics Card
  from the device list, right click on it and then select “Uninstall”. On the un-installation window, if you have an option: “Delete the driver software for this device” you may select that and then remove the corrupted drivers
  from the computer.
  
• 
  Follow the on-screen instructions to complete it and then restart the computer if prompted.
  

After the restart, please go ahead with the next steps to install the latest drivers and check if that resolves the issue.

Step 2: Go to the Computer or Graphics Card
manufacturer’s website and search for the latest Windows 10 drivers available for the
Graphics Card model and then install it by following the instructions given in the website.



I hope this helps you. If you have any further query in future, feel free to contact us. We will be happy to help you.



Thank you.