Windows 10: PC cd drive not functioning. What to do?

"Currently, this hardware device is not connected to the computer. (Code 45)

To fix this problem, reconnect this hardware device to the computer."


Windows 10 Last week was able to play cd's on Windows Media Player, but could not burn. Was told to reconect the burner and restart the player. Then lost all ability to play a cd. Got above message on device manager.


Dell Optiplex 7010 (refurbished by authorized Microsoft Refurbisher)


IDE ATA/ATAPI controllers

Intel 7 Series/c216 Chipset Family 2 port Serial ATA Controller - 1E08

Driver Date: 7/25/2013

Driver Version 9.3.0.1029


Intel 7 Series/c216 Chipset Family 4 port Serial ATA Controller - 1E00

Driver Date: 7/25/2013

Driver Version 9.3.0.1029

:)

 

CD to flash drive

Hi Pam,

There are several ways to copy your pictures from the CD to the Flash drive. One of which is by using the shortcut keys to copy and paste it.

We suggest following the steps below:

• Insert the CD and flash drive to your PC.
  
• Use Cortana and type File Explorer then click it.
• Choose This PC.
• Open the CD drive.
• If all the pictures are in a specific folder, press Ctrl + A
  on your keyboard to automatically choose all the pictures then, press Ctrl + C to copy it.
• Afterwards, Open the Flash drive, choose the location where you want to copy the pictures then press
  Ctrl + V to paste it.

Let us know if you need anything else.

 

CD drive error

1) Close all open programs
2) Click on Start, Run, and type REGEDIT and press Enter
3) Click on the plus signs (+) next to the following folders

HKEY_LOCAL_MACHINE
SYSTEM
CurrentControlSet
Control
Class
{4D36E965-E325-11CE-BFC1-08002BE10318}
4) This folder is the DVD/CD-ROM Drive Class Description in the registry. Look for any of the following names in the right hand column.

UpperFilters
LowerFilters
UpperFilters.bak
LowerFilters.bak
5) If any of the above keys shown in step 4 are listed, right-click on them and choose Delete
6) After deleting the keys, close the Registry Editor
7) Reboot your computer
8) Open My Computer and check to see if your CD or DVD drives have returned. You may also want to open Device Manager and verify that the yellow exclamation and error code on the CD or DVD drive is gone.

And it likely has something to do with the emulated drive you have listed there.

 

how to copy files from the CD to the Computer drive

Hi Hankriegler,

I would suggest you to follow the steps below:

• 
  Press Windows key + X.
  
• 
  Click file explorer from the list.
  
• 
  Select the CD/DVD drive and hit Enter.
  
• 
  Select the files you want to copy from the CD/DVD, then select the drive where you want to paste or save.
  

I hope the information is helpful.

Thank you.