Windows 10: PC completely freezes up and doesn't respond. Help me to figure out the cause.

Greetings! As the title says, my PC froze up recently without any visible cause. The keyboard and mouse didn't work. Is there a way to pinpoint the reason? Recently, my PC was in the service centre and no problems were found. Perhaps it's something faintly perceptible? My PC wasn't overheated, is free of dust, the thermal paste is new, and Windows 10 was recently reinstalled. I scanned the hard drive, drivers, and Windows with various utilities, including those built-in, and found no issues. I am not sure that OS can be the cause. Maybe it is the hardware, but WHAT exactly? Is there a way to c

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Windows doesn`t start. Authomatic repair doesn`t work.

Thanks again!!

I`m sorry I had not noticed that the text on the picture was in spanish. It says that windows has replaced some damaged clusters in "name" file and "directory". Then, at the end "an unspecified error occurred (75736e6a726e6c2e 4f6)".

I`ll do it and I`ll be updating this thread when I have the report.

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I ran SeaTools. These are the results:




Does it mean my HDD is useless?

 

Windows Updated(16299.309).KB4088776 Restart is required to complete.

Hi dalchina. Good news, I followed your suggestion and reinstalled the update and now it appears as "installed correctly" *Biggrin Maybe it was not necessary to run the Windows Update Troubleshooter or maybe if necessary. But using it I do not think it could have worsened something. The installation was very fast, unlike the first time it showed step 1 and step 2 completed.

Thanks for the suggestions and for the time to respond Best regards.


And thanks for the tip of that program, I'll have it on my list.

 

GTA V Causing my PC to Freeze

Did that already.....doesn;t help