Windows 10: PC completely restarts/returns to Boot screen when attempting to launch certain apps

This is something that only happens with a few apps so far. When I try to launch a PC game called "paladins" or "marvel rivals" My pc will instead of running it. This happens upon pressing the YES button when it asks to make changes to my PC .I have checked all my drivers and graphics cards for updates and everything is fully updated. My PC uses windows 10 pro. The system manufacturer is Gigabyte These are my specs. Please I have no clue why my pc just goes to bios and closes everything when I try to launch these apps.

:)

 

Error code (0xc0000102) upon attempting to launch certain applications

As the title says, I receive an error message upon attempting to launch certain applications on my PC. My PC is in a usable state, but certain applications such as "GeForce Experience", "Adobe Creative Cloud", "Snipping Tool", and "WinRAR" fail to launch.

Things I have tried

1. Running system scans for possible malware. I have run full scans using both malwarebytes and windows defender, after a few initial detections, the issue has not been resolved.

2. Uninstalling and reinstalling programs. I was returned the same error message after attempting to launch a 64bit WinRAR installer, but not a 32bit installer.

3. The native error checking service on windows on both my C and D drive. No errors were reported on my D drive; however, on my C drive, errors are detected, but are not resolved no matter how many times I restart my pc. When my PC is booting, my PC has
a splash message saying it's scanning and fixing errors in my C drive.

4. Creating a new user profile and launching applications there. Problem persists.

Nothing I have done has made any progress in resolving the issue at hand, and I am beginning to get desperate. Any help I could receive would be much appreciated, Thanks.

 

My pc takes for ever to shut down when i restart

Suggest cleaning up your startup list .There may be many services / Apps you can remove on startup which is not needed on boot or during shutdown.
Before you shutdown the Pc check what is running in Task Manager as a program or service in not killing the process on shutdown

Would suggest cleaning up running apps and services -Autoruns, StartupMonitor,HighjackThis,
Malware Scan - Malwarebytes,ADWcleaner, Combofix

 

cant launch certain apps, keep getting kernelbase.dll error

Hi,

Thank you for writing to Microsoft Community Forums.

We understand your concern as you are unable to access certain apps as it gives you kernelbase.dll error. In order to get clarity and to assist you accordingly, please reply with the answers to the questions below.

• What is the Windows 10 version and Build installed? (Type
  winver in Windows search/Run command)
  
• What is the make and model of the PC?
  
• Are you aware of any changes on the PC, prior to this issue?

In this scenario we would like you to put the PC in Clean boot, then try launching the app and check if it gives the kernelbase.dll error prompt. Please follow the steps mentioned in this

clean boot article. A ‘clean boot’ starts Windows with a minimal set of drivers and startup programs, so that you can determine whether a background program is interfering and causing this issue.

Clean Boot Disclaimer:
A “clean boot” starts Windows with a minimal set of drivers and startup programs, so that you can determine whether a background program is interfering with your game or program. Your computer may temporarily lose some functionality while
in a clean boot environment, however that functionality will return when you
reset the computer to start normally after you have finished your troubleshooting.

Let us know how it goes.

Aditya Roy

Microsoft Community – Moderator