Windows 10: PC continuosly reboot/crash/freeze with black screen, possible WHEA-Logger related

Discus and support PC continuosly reboot/crash/freeze with black screen, possible WHEA-Logger related in Windows 10 BSOD Crashes and Debugging to solve the problem; As title, my PC is continuosly rebooting and what's happening is:- A crash/black screen with consequent reboot- Or sometimes it freezes and I have to... Discussion in 'Windows 10 BSOD Crashes and Debugging' started by Michelino77, Apr 6, 2023.

  1. PC continuosly reboot/crash/freeze with black screen, possible WHEA-Logger related


    As title, my PC is continuosly rebooting and what's happening is:- A crash/black screen with consequent reboot- Or sometimes it freezes and I have to reboot it manuallyI don't know if it's like a very big coincidence, but the problem started many months ago when I purchased a SATA to USB adapter, and I linked it to the PC, through the front panel USB ports.The PC crashed, and when I rebooted it I started having this problem, but after many tries, the PC remained turned on.Since I never turn off my PC, I was able to use the PC without problems for 1 month, after I had to make a reboot, and agai

    :)
     
    Michelino77, Apr 6, 2023
    #1
  2. Asaf108 Win User

    WHEA-Logger id 17 and Blue Screen

    Hi

    On June 10 my Yoga 910 installed the Microsoft 1803 update.

    From that moment on I've been having system crashes in the form of a system freeze and blue screen with NO description whatsoever (unlike the usual BSOD full of the error's description in white letters).

    The event viewer shows a FLOOD of "Microsoft-Windows-WHEA-Logger" with event id 17, in relation to the PCI Express Root Port.

    In addition there are a few more repetitive events but they are not in the hundreds and hundreds like the WHEA-Logger.

    Laptop model is Lenovo Yoga 910-13IKB glass.

    Here's what I've done so far:

    1. Updated bios to latest version 2JCN39WW

    2. Updated lenovo usb3 lan driver

    3. Updated intel online connect

    still the problem repeats.

    I will update a couple more things soon: the usb_c _dock_firmware and the Lenovo System Interface Foundation software.

    However I am posting this thread in case someone already got a solution and also being sceptic as to the success of these updates.

    thanks

    Asaf
     
    Asaf108, Apr 6, 2023
    #2
  3. Fatima_J Win User
    WHEA logger, event 18

    Hi iRicked ,



    Welcome to the Microsoft Community Forum.

    I hope you're doing well today.

    I truly understand that you are having an issue with your PC that crashed out while playing a game. Let's work on this together for us to fix the issue.

    I would like to ask , when does this issue started?

    You may click the link below showing related issue that you are having, kindly follow the steps from the link.

    Whea Logger event 18 - Microsoft Community





    We look forward to your response. If you have other clarifications about this matter, you can get back to us by replying to this post.



    Sincerely,

    Fatima

    Microsoft Community
     
    Fatima_J, Apr 6, 2023
    #3
  4. PC continuosly reboot/crash/freeze with black screen, possible WHEA-Logger related

    New Build: Nonstop issues with screen freezing, WHEA Logger ID #1

    Hello, I built my computer exactly 1 month ago, and I would say on 10 days it has crashed by freezing the screen, no Blue Screen or forced shutdowns. It ran for 5 days without a crash until yesterday, when it froze when I tried to sleep the computer. Also I am getting WHEA Error Code 1 on every reboot. Version 20H2.

    I do not play games on this PC. Only web browsing, productivity, Visual Studio Code.

    V2 Log Collector: KENT-DESKTOP-(2021-04-15_15-18-12).zip - Google Drive

    Here is my build: System Builder - Core i3-10100F 3.6 GHz Quad-Core, Radeon R7 250 2 GB, Core V1 Mini ITX Desktop - PCPartPicker

    They are all new except the GPU.


    WHEA Error Logs: WHEA.zip - Google Drive

    Event Viewer Logs: 4-14 Errors.evtx - Google Drive
    Error Pictures: Imgur: The magic of the Internet

    At first, I thought it was the graphics card (MSI R7 250 2GB), since it occasionally claims that amdkmdap has crashed. Nothing I have done fixes the issue.

    Steps I have taken:

    Rollback AMD Drivers to 19.12.3

    Replace thermal paste on GPU.

    MSI Afterburner: 80% underclock on both VRAM and GPU. Increased fan speed to 55%

    Furmark stress test GPU for 30 mins; No crashes. Temp did go up to 65C, which is much higher than my usual.

    Intel Processor Diagnostic: Passed

    OCCT: 3D Test 30 Mins : Passed

    OCCT VRAM 95% Ram 1 hr: Passed

    OCCT Power 20 mins: Passed

    OCCT CPU : Large, extreme, variable : 20 mins Passed

    Remove XMP, clock RAM at 2666.

    Memtest86: 2 x 4 cycles Passed.

    I am at a loss as to what is causing these crashes/freezes. I feel like I have done the appropriate troubleshooting steps, yet I cannot find out the problem.

    Could it be GPU/RAM? Any help is appreciated.
     
    Scintillation, Apr 6, 2023
    #4
Thema:

PC continuosly reboot/crash/freeze with black screen, possible WHEA-Logger related

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