Windows 10: PC Crash featureId:11.sys featureId:11

Hi there, I need help to identify the root cause of my PC crashing like once every 3 days. Below you can find more details:1. Problem Description:I've had this PC for one year working fine but during the last month it has started to crash when gaming and also when NOT gaming, happens 2-3 times per week. No recent software installed, no overclock, the only software installations I run are the regular Windows and NVidia GeForce Experience updates.2. PC components:-ASUS ROG STRIX X670E-E GAMING WIFI-AMD Ryzen 9 7900X-NVIDIA GeForce RTX 4080-Teamgroup T-Force Delta 2x 16 GB 6200 MHz CL38-PSU: Cors

:)

 

DPC_WATCHDOG_VIOLATION Windows 11 - amdppm.sys....

Hi,



Hoping someone can help me, it would be much appreciated!

[table][tr][td]Windows version: [/td][td]Windows 11, 10.0, version 2009, build: 22631 (x64) [/td][/tr][tr][td]Hardware: [/td][td]ASUSTeK COMPUTER INC., ROG STRIX X570-F GAMING [/td][/tr][tr][td]CPU: [/td][td]AuthenticAMD AMD Ryzen 9 5900X 12-Core Processor 8664, level: 25 [/td][/tr][tr][td]Processor count: [/td][td]24 logical processors, active mask: 16777215 [/td][/tr][tr][td]RAM: [/td][td]32678.6MB Corsair Pro Vengeance [/td][/tr][tr][td]GPU: [/td][td]Nvidia GeForce 4090 [/td][/tr][tr][td]HDD [/td][td]Samsung 980 PRO NVMe M.2 SSD [/td][/tr][/table]


A few days ago, I was playing a game and my PC crashed. It now freezes or BSOD every few minutes and instantly when I try to load a game. Over the last few days, I have tried the following to try and fix the issue:

• Updated bios
  
• Restored to another point
  
• Did a total reset of Windows 11
  
• Removed windows 11 and did a fresh install of Windows 10
  
• Reverted back to Windows 11
  
• Ensured all drivers are up to date:
  
• AMD chipset drivers ..SSD firmware ....GPU drivers.....Windows drivers/updates
  
• I have ran various systems and HDD checks ...SFC SCAN...Chkdsk...DISM
  
• I did a stress test on CPU/GPU all fine
  
• I also Did temperature check CPU and GPU running around 44 degrees 111 Fahrenheit
  
• I did another reset of windows 11 and tried all the above again
  

The BSOD displays the following error DPC_WATCHDOG_VIOLATION. Today a read a post on this site regarding make a registry value change to the amdppm.sys file, this actually worked as I was able to load a game(not system intensive) without it freezing but when I tried a more system heavy game it froze but this time with the this error VIDEO_SCHEDULER_INTERNAL_ERROR. Now I'm back to the freezing again and the PC_WATCHDOG_VIOLATION error.



I think it’s in some kind of issue with the CPU/amdppm.sys as checking in device manager i see the following:









I built the PC myself a few months ago and no new Hardware changes or installs have been made since the original build.

Please see basic crash dump info below:



[table][tr][td]Bugcheck code: [/td][td]0x133(0x1, 0x1E00, 0xFFFFF8075F91D340, 0x0) [/td][/tr][tr][td]Bugcheck name: [/td][td]DPC_WATCHDOG_VIOLATION [/td][/tr][tr][td]Driver or module in which error occurred: [/td][td]featureId:11.sys (featureId:11) [/td][/tr][tr][td]Bug check description: [/td][td]The DPC watchdog detected a prolonged run time at an IRQL of DISPATCH_LEVEL or above. This could be caused by either a non-responding driver or non-responding hardware. This bug check can also occur because of overheated CPUs (thermal issue). [/td][/tr][tr][td]Analysis: [/td][td]This is likely caused by a hardware problem, but there is a possibility that this is caused by a misbehaving driver. This bugcheck indicates that a timeout has occurred. This may be caused by a hardware failure such as a thermal issue or a bug in a driver for a hardware device. Read this article on thermal issues [/td][/tr][tr][td]Google query: [/td][td]featureId:11 DPC_WATCHDOG_VIOLATION [/td][/tr][/table]


[table][tr][td]Bugcheck code: [/td][td]0x119(0xA000, 0xFFFFA58A4CD4C000, 0x0, 0x1) [/td][/tr][tr][td]Bugcheck name: [/td][td]VIDEO_SCHEDULER_INTERNAL_ERROR [/td][/tr][tr][td]Driver or module in which error occurred: [/td][td]watchdog.sys (watchdog+0x5685) [/td][/tr][tr][td]File path: [/td][td]C:\Windows\System32\drivers\watchdog.sys [/td][/tr][tr][td]Description: [/td][td]Watchdog Driver [/td][/tr][tr][td]Product: [/td][td]Microsoft® Windows® Operating System [/td][/tr][tr][td]Company: [/td][td]Microsoft Corporation [/td][/tr][tr][td]Bug check description: [/td][td]This indicates that the video scheduler has detected a fatal violation. [/td][/tr][tr][td]Analysis: [/td][td]This is a video related crash. [/td][/tr][/table]








[table][tr][td]Bugcheck code: [/td][td]0x133(0x1, 0x1E00, 0xFFFFF8003E71D340, 0x0) [/td][/tr][tr][td]Bugcheck name: [/td][td]DPC_WATCHDOG_VIOLATION [/td][/tr][tr][td]Driver or module in which error occurred: [/td][td]amdppm.sys (amdppm+0x3dfb) [/td][/tr][tr][td]File path: [/td][td]C:\Windows\System32\drivers\amdppm.sys [/td][/tr][tr][td]Description: [/td][td]Processor Device Driver [/td][/tr][tr][td]Product: [/td][td]Microsoft® Windows® Operating System [/td][/tr][tr][td]Company: [/td][td]Microsoft Corporation [/td][/tr][tr][td]Bug check description: [/td][td]The DPC watchdog detected a prolonged run time at an IRQL of DISPATCH_LEVEL or above. This could be caused by either a non-responding driver or non-responding hardware. This bug check can also occur because of overheated CPUs (thermal issue). [/td][/tr][tr][td]Analysis: [/td][td]This is likely caused by a hardware problem, but there is a possibility that this is caused by a misbehaving driver. This bugcheck indicates that a timeout has occurred. This may be caused by a hardware failure such as a thermal issue or a bug in a driver for a hardware device. Read this article on thermal issues A full memory dump will likely provide more useful information on the cause of this particular bugcheck. The crash took place in a Microsoft module. The description of the module may give a hint about a non responding device in the system. [/td][/tr][/table]

 

IE 11 not working

Hi,

Thank you for posting your query in Microsoft Community.

I understand your concern and will assist you to resolve this issue.



I suggest you to follow the steps below and check if it helps.

Windows 10 has a built-in troubleshooter to check and fix issues with Internet Explorer. I would suggest you to run this troubleshooter to check if the issue is with your Explorer.

Refer these steps:

• Press Windows key +X, select Control panel

• Change the view by option on the top right to Large icons
• Click on troubleshooting and click on the view all option on the left panel
• Run the Internet Explorer performance troubleshooter

And also refer the link below and check if it helps.

Internet Explorer help - Microsoft Support

Hope this helps. If the issue remains unresolved, please get back to us and we would be happy to help.

 

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