Windows 10: PC crash. Minidump file included. Looking for driver issue

Discus and support PC crash. Minidump file included. Looking for driver issue in Windows 10 Gaming to solve the problem; Hello. My computer crashed and the minidump file it created is linked below. I am hoping it reveals the driver that caused the crash.... Discussion in 'Windows 10 Gaming' started by NoviceDan, Feb 10, 2024.

  1. NoviceDan Win User

    PC crash. Minidump file included. Looking for driver issue


    Hello. My computer crashed and the minidump file it created is linked below. I am hoping it reveals the driver that caused the crash. Thanks.021024-14921-01.zip

    :)
     
    NoviceDan, Feb 10, 2024
    #1
  2. Tebi Sa Win User

    Constant BSOD and Random Crashing

    I'm sorry to hear about the issues you're facing with your computer. Random crashes and Blue Screen of Death (BSOD) errors can be frustrating to troubleshoot, but analyzing minidump files can provide valuable information about the underlying causes.

    Unfortunately, as a text-based AI model, I'm unable to directly access or analyze files or attachments. However, I can provide you with some general guidance on how to analyze minidump files yourself or suggest alternative troubleshooting steps.

    1. Analyzing minidump files:
      • To analyze minidump files, you'll need a debugger tool like WinDbg, which is part of the Windows Software Development Kit (SDK). Install the SDK and WinDbg on your computer.
      • Open WinDbg and go to "File" > "Open Crash Dump." Browse and select the minidump file you want to analyze.
      • WinDbg will load the minidump and display information about the crash. Look for the error message or the faulting module that caused the crash. This information can help identify the potential cause of the problem.
      • If you're unfamiliar with WinDbg or analyzing minidump files, you can search for specific error messages or faulting modules online or seek help from forums and communities dedicated to Windows troubleshooting.
    2. Alternative troubleshooting steps:
      • Since you suspect faulty RAM, testing it with new RAM modules is a good step. Faulty RAM can cause various stability issues, including crashes and BSOD errors. Consider ordering new RAM and replacing the existing modules to see if it resolves the problem.
      • Ensure that all your drivers, including motherboard chipset drivers, graphics card drivers, and other hardware drivers, are up to date. Outdated or incompatible drivers can lead to system instability.
      • Monitor your computer's temperature using software like HWMonitor or Core Temp. Overheating components can cause crashes. Make sure your computer's cooling system is working properly and clean any dust buildup on the CPU cooler and other components.
      • Check for any recently installed software or drivers that may be causing conflicts. Uninstalling or rolling back recent changes can help isolate the problem.
      • If the issues persist, you may want to consider seeking assistance from a professional computer technician or contacting the customer support of your computer's manufacturer.
    Remember to always back up your important data before making any major changes to your system or replacing hardware components.

    I hope these suggestions help you in troubleshooting and resolving the issues you're experiencing with your computer.
     
    Tebi Sa, Feb 10, 2024
    #2
  3. Pc crashing - black screen with inverted colors (minidump file included)

    The minidump file points to "ACPI.sys". It means that the issue is probably caused by an ACPI device driver like the Display Driver.

    I will recommend that you update or reinstall the GPU/Display driver.

    It also indicates the file "BTHport.sys" so I suggest that you update or reinstall the Bluetooth driver.

    I hope this helps. Feel free to ask back any questions and keep me posted.
     
    Paul Navera, Feb 10, 2024
    #3
  4. Curtis402 Win User

    PC crash. Minidump file included. Looking for driver issue

    New PC crashing (DV Minidump included)

    I've been having my PC crash every few days at random since I built it back in April. When I am on it when it happens I do not get any BSOD, but rather my systems hangs until it reboots. The crashes have slow down a lot since they started happening (once every 2-3 days down to once every week or 2) but it has been troubling me since I just built this system only a few months ago and it is inconvenient for me since I play hardcore on a lot of games (Diablo, PoE, etc)

    Things I have done:
    Reinstalled all drivers
    Resat RAM and GPU

    Ran MEMTEST86 (No problems)
    Clean Windows10 install and all drivers
    Driver Verifier

    After running DV and checking the minidump it is showing that amdgpio3.sys and aswArPot.sys are causing problems. Looking for any information/insight on how I might be able to fix this seeing that this is the first time having a problem like this.

    Here is my system specs:

    MOBO: ASUS ROG Strix B650E-F
    CPU: AMD Ryzen 7 7800X3D
    GPU: NVIDIA GeForce GTX 1080

    RAM: G.Skill Trident Z5 Neo RGB DDR5-6000 CL30 (4x16GB)
    PSU: Corsair RM1000x

    I'll include the minidump files here as well.

    https://drive.google.com/file/d/1WhgBQ1B1ztaY5Nu_X604bFK23YmE3LE8/view?usp=drive_link


    Edit - Include my motherboard under my system specs.
     
    Curtis402, Feb 10, 2024
    #4
Thema:

PC crash. Minidump file included. Looking for driver issue

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