Windows 10: PC crashes and audio drivers are missing.

Hi,So a recent problem I've been encountering is PC crashes/freezes, mostly whenever I play video games. The entire screen locks up, and I can't move my mouse or press keyboard commands like ctrl+alt+delete. Therefore I hold the PC's power button to shut down and wait a few seconds before powering it up again. Another issue occurs afterward: I can't hear audio or speak into my mic because the Realtek audio source goes missing. My only current audio source is the NVIDIA High Definition Audio. My headset is plugged in and I've tried it on different computers and laptops with no issue. I have pro

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Windows Audio Crashes

My audio stops working when ever a mic is turned on.

On login, audio output works normally, however, when ever any mic is used, both audio input and output crash and a red x shows up on the taskbar audio icon.

It seems the Windows Audio service is what crashes.

After the first crash, the audio does not come back no matter what I do until I restart my pc.

I can replicate this with the following steps:

1. Login to pc
   • audio output working fine
2. Open sound settings, opens to playback tab
   • audio still fine and also able to play test sounds
3. Click on Recording Tab
   • The sound feedback indicator on the right side is missing
   • The window freezes, error window appears about DLL crash
   • If there is no connected or enabled recording device, nothing happens everything else seem to run normally
4. Proceed to follow various trouble shooting steps
   • Some troubleshooting steps seems to get rid of the red x on the taskbar volume icon
   • The recording tab in the sound settings is also now accessible
   • However things may seem fine at first, audio input/output is still not working and playing a test sound fails.

Solutions I've Tried:

• DISM (ended with no errors)
• sfc /scannow (found corrupted files, required restart)
• Restarting Windows Audio Service (results in err 1061, service then gets stuck on stopping)
• Disabling and re-enabling audio drivers
• Reinstalling audio drivers from manufacturers site
• Using windows generic audio drivers
• Restarting my PC

As you can see, I've spent a lot of time trying to fix this issue and it is starting to get really frustrating.

 

Hp Envy Driver missing

Hi Mohsin,

• Are you referring the missing driver as the High Definition Audio device
  with a yellow mark in the screenshot?

This issue could have happened due to corrupted driver files. Let's try reinstalling the driver and check if the driver can be recovered. Follow the below steps to re-install the driver.

• As you are already on the device manager, right-click on High Definition Audio device, and select
  Uninstall.
• Restart your PC and Windows will attempt to reinstall the driver.

If the issue still persist, I suggest you to run the hardware troubleshooter and check if the issue is resolved. Follow the below steps to run the Hardware troubleshooter;

• Type troubleshooting in the search tool.
• Click on Troubleshooting tab.
  
• Click on view all option on the upper left corner.
  
• Select the Hardware and
  Device options from the list.
• Click Next to run the Hardware
  and Device Troubleshooter.
  

Let us know if you need further assistance, we will be glad to help you.

 

Audio driver is missing

Hi Mark,

Audio issues might have been caused by incompatible or missing audio driver. For us to identify the cause of this issue, we would like to ask the following questions:

• What is the make and model of your device?
• What is the build number and version of your Windows?
• Have you made any recent changes to your system settings prior to this issue?

In the meantime, we suggest that you perform the following troubleshooting methods given on this article:

Fix sound problems.

We will wait for your response.