Windows 10: PC crashes and reboots automatically during gaming.

I am having an issue where my desktop computer has begun randomly crashing and restarting. It happens when I move in and out of a graphically intensive program, like a video game ex. alt tabbing out of game and back in again. The computer is on a 1000va battery backup that is fully functional. After checking event viewer all it shows is a critical kernel-power error event 41 task 63, and event 161 volmgr error. I thought it could be a faulty PSU and so I replaced it, problem still persists. Tried reinstalling graphic drivers also did clean windows 10 installing but it still crashes. I am running the latest windows update and all drivers are up to date.

Computer Specifications:

Intel i5-7500

Gigabyte GTX1660 graphic card 6GB.

1-Kingston 16gb ddr4 2400mhz RAM

MSI H110M PRO-VH PLUS mobo

512GB SSD

2TB HDD 7500RPM

2.5" 500GB HDD 5400RPM

6 RGB case fans.

corsair VS 550W PSU

Please help guys, I am frustrated with this problem.

I have attached a link for dxdiag file and event viewer file

https://1drv.ms/f/s!AlKiLVmqw0oQu040c7cwgDyPb_3P

:)

 

all games crash!

ive watch my temps and both the cpu and gpu are within normal ranges. when it freezes it simply freezes the image and stops the sound. i must reboot to get back to windows.

 

Reboots/Crashes while Gaming

Hello,

I have random crashes while playing games. Its the same problem as in this thread Random-ish reboots

So basically when playing a game the PC randomly crashes into a reboot. This occurs completely random and without warning.

As suggested in the linked thread I disabled fast startup, which sadly didnt fix the problem.

I also monitored my temperatures which are fine. A workaround that seems to be stable is lowering my graphics settings to very low.

I attached my V2 Logs after a Crash. Windows Version is 1909 (OS Build 18363.720)

 

Windows 10 rebooting during gaming

Hi,



Thank you for posting your query in Microsoft Community Forums. Your interest on Windows 10 is appreciated.

I understand the inconvenience that you are facing. We are glad to help you.



Please share this with us:

• 
  Is the issue occurring with a particular game or with all games?
  
• 
  Is the game compatible with Windows 10?
  
• 
  Are you trying to play online games?
  

I would suggest you to update the graphics card driver and check if it works fine:

Follow the steps:

• 
  Right click on start menu and tap on device manager.
  
• 
  Select display adapters from the list and hit enter.
  
• 
  Right click on the display adapters and select update.
  

Hope it helps. Do contact us for further queries. We will be happy to assist.



Thank you.