Windows 10: PC crashes at random times/intervals Kernel-Power 41 Critical Error/ 0x8000400000000002

My computer seems to randomly crash at random times with no warning, I can just be browsing the internet doing research on something or be in the middle of a game when it happens. It started maybe a month ago and it'll be fine for a couple of days sometimes longer before it will crash again. I have tried a number things to determine the problem/fix the problem such as: updating all drivers, reseating all hardware, running a chkdsk, reinstalling windows, all to no avail. When checking the event viewer the only critical error is the Kernel-Power 41 / 0x8000400000000002, only other error is an

:)

 

PC keeps crashing (kernel-power 41 / 0x8000400000000002)

so my PC keeps crashing with seemingly no reason eversince the May genral win update (win10). up until that point it was running perfectly and there wasn't any changes in softwares for a good while before that. since then, I tried everything, and when I say everything I mean EVERYTHING. I tried clean installing windows myself, took it to a professional to fix it when it didn't help, they did another clean instal without the update (that I couldn't remove myself because it was buggy) and it keeps happening. I tried SFC and DCIM (it fixed some corrupted files at some point but it finds nothing else these days), updated some drivers and did pretty much everything that I could find on the internet. yet, the issue is the same. I'm at my 3rd clean win instal right now and it's annoying.

so the error I keep getting is this: kernel-power 41 / 0x8000400000000002

it's totally random when it happens, it's not software or time specific, sometimes it doesn't even happen for a day or two and then other times it happens ever 5 mins, so I'm at complete loss.

if anyone could offer any solutions I would be most appreciative.

 

Windows 10 - Critical issue - Kernel Power 41

I had the same crash/error message (kernel power 41)

I have followed the suggestions and here is the link on OneDrive for my dmp and msinfo32 files:

http://1drv.ms/1Ftsuog

http://1drv.ms/1Ftt85e

Hope this can help tell me why the crash has started to suddenly occur over the last few days.

Thank you!

Lisa

 

BSOD since 23/07, Critical Error Kernel Power- event ID 41

Zbook,

Thankyou very much for your reply. In relation to your first post, I have carried out steps 10-22 (apart from step 15, I will attempt to leave it running with this tonight). The screenshots are attached. I have also uninstalled the programmes detailed above. Unfortunately, as my laptop is a custom built from PCSpecialist, they do not provide BIOS updates anywhere easily accessible. I will phoen them today and see if there are any updates.

Kind Regards
Ash