Windows 10: PC crashes into black screen while gaming

This issue has been occurring for several months now. While playing games such as GTA V, Euro Truck Simulator 2, and Bannerlord, the screen goes black and the current audio gets stuck. In a few seconds, the monitor shuts down and a "no signal" message shows up on the screen. The PC becomes completely irresponsive, and I have to shut it down by cutting the power. In the event viewer, various errors show up, such as:Service Control Manager 7000Service Control Manager 7009WindowsUpdateClient 20TPM-WMI 1796Kernel Power 41 63Application Popup 56EventLog 6008

:)

 

Help! PC crashing black screen while gaming.

Help! PC crashing black screen while gaming
*Frown
Already applied MX brand Thermad Compound.
still overheating or something. not sure whats going on.
this is when pc is not playing a game.

this is 3mins into gaming.

7mins into gaming
fan is spinning slowly.

 

Unable to play video games on Windows 10, black screen after log-in screen

Hi Natasha,

Thank you for posting in Microsoft Community, we appreciate your interest in Windows 10.

I understand the inconvenience you are facing with accessing the Windows 10 operating system, we will help you with this issue.

Do let us know the following to assist you better with this issue:

• From where are you trying to play the video games (downloaded/ from website)?
• If you are playing games from website which browser are you using?
• Were you able to see any error code/ error message when the game crashes?
• Are you able log-in to your computer?

This issue might have occurred due to corrupted/ outdated display drivers.

As you see black screen while logging to the desktop, I suggest you to refer to the below Microsoft article about this issue, try the troubleshooting steps and check if it helps.

Black screen after upgrading to Windows 10

Also, I suggest you to install all the pending updates on your device.

Steps:

• Connect to the internet.
• Press Windows key and type
  updates.
• Click on Check for updates.
• Under Windows Updates, click on
  Check for updates.
• Try to install the updates being shown.

Hope it helps. Kindly update the status of this issue and required information, we will be happy to help you further.

 

PC crash to black screen

Hi Andrew,

Your concern regarding the black/blank screen issue after updating the graphics card can be caused by a change on the device settings or corrupted system files. As an initial step to isolate your concern, we suggest that you perform the methods suggested
on this support article. Select the option that's related to your concern to view the appropriate steps.

We'll appreciate if you can send us an update.