Windows 10: Pc crashes then black screen and sometimes boots back up after multiple power offs and restarts

Hello I recently factory reset my pc after I purchased it off someone and I have been experiencing a lot of issues like pc crashing and screen turning black or during boot the pc just won’t boot or it will boot all the way until I type in my pin then right after i type in my pin and it says welcome it will crash I have updated my gpu drivers because they were outdated and I have also tried reinstalling windows is there any other ways to fix this

:)

 

Critical Kernel Power 41 (63): Black screen, restart when playing game

Kernel Power 41 63

Computer turns black and automatically restarts when playing high demanding games, no BSOD, not overclocked.

Games that have crashed:

• Far Cry 4
  
• The Division
  
• Fortnite
  
• Overwatch
  
• Counter Strike GO
  
• Last Man Standing

Specs:

• Cooler master 550w PSU
  
• RX 470 4gb
  
• Pentium g4560
  
• Asrock MATX b250m MOBO
  
• 2x 4gb rip jaws RAM
  
• WD 1tb HDD
  
• Gammamax 300 CPU Cooler

OS: Windows 10

I built the PC myself, errors started when playing high demanding games for the first time. Ran stress tests when first built, prime95 and heaven whilst logging temps for 8 hours, no crashes or high temps (max cup temp 54 C, max gpu temp 76 C). However, when playing games, within an hour, computer crashes (always kernel 41 63). I sent the PC to the outlet where I purchased the parts from, they had their own technicians run tests on all the parts. Initially, they found a fault with the PSU, which was at that time a 500w EVGA bronze. They replaced it with a 550w Cooler master gold. Still experienced 41 63, black out and restarts. Took it back, I said I suspected the MOBO was the issue, so they replaced it under warranty, problem persisted. I took it back for a third time, they took it to their head office, did extensive testing and found a fault with the CPU, they replaced it. Took them 3 weeks to complete... issue is still not resolved.

At this point, my computer has been disassembled and parts replaced multiple times.

Things I have done:

• Updated all drivers (CPU, GPU, BIOS, sound etc)
  
• Clean installation of Windows 10 multiple times
  
• Stress tested with Heaven and Prime95
  
• Logged temperatures while stress testing and playing games, haven’t seen any high temps
  
• Disabled and enabled different sound drivers to test for conflicts
  
• Replaced PSU, MOBO and CPU

I’ve logged temps when both stress testing and while playing games. Here is my latest HWINFO log when playing Fortnite and then black screen and restart, kernel power 41 63. crash-test.CSV

Happy to run any tests, suggestions and upload further logs. Really stuck on what to do....

 

Boot Usually Fails with Black Screen

Windows 10 Pro, [Version 10.0.19043.1288], sfc and dism system checks OK. I rarely reboot my machine, a habit from years of making long runs lasting many weeks or even months. When a WU comes that requires a reboot (think Update Tuesday), it nearly always hangs on boot. I find that the same thing happens when I reboot for any reason. Process:

• Takes a long time to shut down,
• UEFI Bios loads, gives me a chance to change the boot priority and such, then boots the Windows bootloader,
• Takes a long time to get to the light blue screen, then
• Goes to black screen.

At this point, one of two things happens: the desktop background comes, on, gradually populated by the widgets that make the lock screen, OR, the black screen remains forever, with the monitor turned off. Recovery is to power down the motherboard and power back up. Sometimes it takes a few tries, but that usually does it.

Sometimes, powering off and on doesn't bring it back. Then, I boot to a recent Windows 10 Rescue Media thumb drive and ask it to repair the boot sequence. It declares failure, but it will boot to the lock screen if I select "Exit to Windows."

I decided to try running bootrec to fix things. I used the simple way to get to Windows RE, Start -> Settings -> Update and Security -> Recovery, then, under Advanced Startup, select Restart Now. I got a strange message, something like "Making changes, computer will turn off when complete" and that's what it did. I powered off and on and booted to rescue media and asked to repair boot sequence, the selected exit to Windows.

Later this morning, I booted to Windows RE through the Start menu and tried to run bootrec. I got:

• bootrec by itself brings up the brief help file, showing that bootrec is there.
• bootrec /fixmbr gives the error "file not found"
• bootrec /fixboot gives the error "file not found"
• bootrec /rebuildbcd gives the error "Windows systems found: 0"

I exited to Windows and it booted OK, as it does from Windows RE on thumb drive. I have not yet had time to boot to rescue media and try bootrec again. I'm making a new rescue media, and it's taking all day and into the evening.

Any suggestions on how to fix my boot? I'm going to try booting to rescue media on thumb drive and try running bootrec that way. Any suggestions on how I can fix my \\Rescue partition?

 

Black screen loop error: There was an error reseting your PC

Hi Alen,

As you are facing issue with black screen boot loop, I suggest you to perform Power Drain by following the steps provided below:

• Shut down the Computer.
• Remove all power source (including battery if it is a laptop).
• Press and hold the power button for 15-20 seconds.
• Connect the power source and start the computer.

If the issue still persists, create an USB installation media (ISO) for Windows 10 using the Media Creation Tool from the link provided below:

http://www.microsoft.com/en-us/software-download/windows10

After the installation media is created, follow the steps provided below to run Startup Repair.

• Insert the installation media you created, and then restart your PC.
• On the Install Windows screen, select Repair your computer.
• On the Choose an option screen, select Troubleshoot>Advanced Options.
• Click on Startup Repair.

Hope this helps. Keep us posted on the status for further assistance.