Windows 10: PC Crashes when watching video

Hello, PC freezes when watching video, eg YouTube. I need to power off and restart to get it going again.

I recently removed a AMD GPU and now have a Nvidia, I have updated the drivers to the latest and removed all AMD drivers but still getting the issue.

Please can someone look at my diagnostic files and advise.

:)

 

computer crashes when watching video

Hello,

Thank you for posting your query in Microsoft Community.

I suspect the issue might be with the incompatible Graphics card drivers. Let us gather some information to analyze the root cause.

With which browser does this happens?

Is this happening with all browsers?

Does it give any error message or code when it crashes?

What is the make and model of your device?

Give us the above information to guide you accordingly.

 

computer crashes when watching video

My computer keeps crashing when watching different forms of video(netflix, youtude, DVR), when i cycle through 4 and more tabs quickly, and occasionally with no perceived reason. I have windows 10 but i did not initailly have these problems, it started
two weeks after download when i was watching a show off my DVR online. partway through my computer crashed and now i have extreme difficultly watching any video. the audio will mess up swiftly followed by the screen going black and the computer restarting.
This is not a custom computer it is store bought in addition i have updated all the drivers for audio and visual and updated my processor for windows 10. does anyone have any idea what is happening?

 

Hello carlowen,

If you are not using your on-board graphics GPU it is best to disable it. This can be done from within the BIOS settings. See if this makes a difference.

BTW, your system specs do not seem to match with the logfiles.