Windows 10: PC Crashing with Kernel 41 Error While Playing High Intensive Games

For over a year now, my PC has randomly crashed while playing newer games. It'll either crash with a slight audio crackle followed by a frozen screen and eventual restart, or a black screen with me having to restart it myself. I'm absolutely baffled by the issue as I had it a good year before any of this occurred. SPECSrocessor - IntelR CoreTM i7-9700KF CPU @ 3.60GHz, 3600 Mhz, 8 Cores, 8 Logical Processors BaseBoard Manufacturer - ASUSTeK COMPUTER INC. BaseBoard Product - PRIME Z390-P BIOS Version/Date - American Megatrends Inc. 3006, 12/10/2021 Graphics Card - NVIDIA GeForce RTX 20

:)

 

Critical Kernel Power 41 (63): Black screen, restart when playing game

Kernel Power 41 63

Computer turns black and automatically restarts when playing high demanding games, no BSOD, not overclocked.

Games that have crashed:

• Far Cry 4
  
• The Division
  
• Fortnite
  
• Overwatch
  
• Counter Strike GO
  
• Last Man Standing

Specs:

• Cooler master 550w PSU
  
• RX 470 4gb
  
• Pentium g4560
  
• Asrock MATX b250m MOBO
  
• 2x 4gb rip jaws RAM
  
• WD 1tb HDD
  
• Gammamax 300 CPU Cooler

OS: Windows 10

I built the PC myself, errors started when playing high demanding games for the first time. Ran stress tests when first built, prime95 and heaven whilst logging temps for 8 hours, no crashes or high temps (max cup temp 54 C, max gpu temp 76 C). However, when playing games, within an hour, computer crashes (always kernel 41 63). I sent the PC to the outlet where I purchased the parts from, they had their own technicians run tests on all the parts. Initially, they found a fault with the PSU, which was at that time a 500w EVGA bronze. They replaced it with a 550w Cooler master gold. Still experienced 41 63, black out and restarts. Took it back, I said I suspected the MOBO was the issue, so they replaced it under warranty, problem persisted. I took it back for a third time, they took it to their head office, did extensive testing and found a fault with the CPU, they replaced it. Took them 3 weeks to complete... issue is still not resolved.

At this point, my computer has been disassembled and parts replaced multiple times.

Things I have done:

• Updated all drivers (CPU, GPU, BIOS, sound etc)
  
• Clean installation of Windows 10 multiple times
  
• Stress tested with Heaven and Prime95
  
• Logged temperatures while stress testing and playing games, haven’t seen any high temps
  
• Disabled and enabled different sound drivers to test for conflicts
  
• Replaced PSU, MOBO and CPU

I’ve logged temps when both stress testing and while playing games. Here is my latest HWINFO log when playing Fortnite and then black screen and restart, kernel power 41 63. crash-test.CSV

Happy to run any tests, suggestions and upload further logs. Really stuck on what to do....

 

Power Kernel 41 Error, During Gaming, Possibly Software?


@storm shadow, I already explained that in post 7

There are 3 different crashes

1. A freeze crash
2. A sudden shutdown/restart crash
3. A bluescreen crash

A memory dump will only be created when a bluescreen crash occurs.
A kernel event id 41 only means an unexpected power problem has occured what happens with both a shutdown/restart and bluescreen crashes.

 

Power Kernel 41 Error, During Gaming, Possibly Software?

Hi storm shadow,

There are 3 different crashes

1. A freeze crash
2. A sudden shutdown/restart crash
3. A bluescreen crash

A memory dump will only be created when a bluescreen crash occurs.
A kernel event id 41 only means an unexpected power problem has occured what happens with both a shutdown/restart and bluescreen crashes.

I would suggest to check the connection of the components and make sure everything is connected properly to start with.