Windows 10: PC dies when I plug in mouse usb

My PC screen goes black and exits out to the login pageWin-L page when I plug in any sort of mouse usb receiver or wired mousei tried 5 different mouse and all the avaliable usb ports on my pc but they all didnt work. Weird thing is the mouse works fine in the blue Windows Diagnostic Screen but it doesnt work in safe mode.

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Sometime Usb Mouse Stop Working when i plug my phone with usb Cable !


my desktop have windows 10 2016 ltsb version.
i have a usb mouse and it is plug n play and manufacturer doesn't have any driver for it.
whenever i plug my android phone with usb ,, sometime mouse stop working but light is on in mouse.changing port doesn't help and i've to restart my pc and only then my mouse work.this doesn't happen all the time when i plug my phone but it happen sometime. this pc is in a shop so i've to plug many phones so problem is big for me. and i also have seen this problem with usb printer.

pls suggest me how can i solve this problem...
thank you very much....

 

USB mouse is not working on Windows 10

Hi Bill,

I realize that the USB mouse is not working. I will try to help you with this issue.

Please answer these questions to get more clarity on this issue:

• 
  Which MS Fix-it are you referring to?
  
• 
  Is the issue specific to this USB mouse?
  

Unplug the mouse, restart the PC and then plug in the mouse to check if that helps. You may also plug in the mouse to another USB port to check if that helps. You may plug in any other USB device in to this PC to check if that device gets recognized.

If the USB mouse is not getting recognized after you plug it in then run the hardware troubleshooter. Once this is done, restart the computer to check if this helps.

• 
  Press “Windows key + X” to click on “Control Panel”.
  
• 
  Click on “Troubleshooting” and click on “View all”.
  

Click on “Hardware and Devices” to run the troubleshooter. Once this is done, restart the computer and check if this helps.

Keep us informed to help you further.

 

Why isn't my m325 wireless mouse connected to pc?

I did all the steps, except the wired keyboard and mouse step, since I am using a laptop. After all the steps it still doesn't work. Also I can't see my cursor and can't move it.