Windows 10: PC does not allow Reset/Fresh Start

My laptop has slowed so much, I'm fully updated, ran Health Check, ran a full scan, PC says no problems. so why does my PC not allow me to run Fresh Start/Reset. Every time I click on Recovery, it just blanks and returns back to my Desktop.Would really appreciate your help before I go mad!

:)

 

Fresh Start - Problem resetting your PC. No changes were made.

Hello,

Since yesterday, I've attempted to run a Fresh Start, but the process stops refreshing at 35% and then undoes changes and gives me the message "Reset This PC - There was a problem resetting your PC. No changes were made.

Here is what led me to the Fresh Start process and the outcomes:

• I began this process when Firefox crashed without allowing me to open, so I uninstalled Firefox.
• Then received multiple messages from Security and Maintenance to scan drive, then repair drive.
• Then realized that Word would not open (WINWORD.EXE - The application was unable to start correctly (0xC0000142).
• Attempted to reinstall Office 365, but received Couldn't Stream Office Error Code: 30045-25(1), so uninstalled Office.
• Tried Fresh Start again, but no joy - same uninformative message.
• Decided to attempt to download Windows 10 from Media Creation Tool
  • 1st attempt with Media Creation Tool: I used the to USB option, that led to error 0x0004005 - 0xA001A, and it made my USB unrecognizable to Windows (Then I remembered why I hate the tool)
    • Used Rufus to reformat my USB -> Windows recognized the USB
  • 2nd attempt with Media Creation Tool, but downloaded ISO file to PC. Used Rufus for the ISO, then began the install process. All went well until... Your PC will restart in a few minutes... Restart .... Installing Windows (your PC will restart several
    times)... scanning and repairing drive C: got to 44%, then Restart, then attempting to re... Restart ... Restoring previous version of Windows.

Now what? I am still unable to install Firefox, cannot install Office, and need to perform a clean install of Windows 10, but I've read that I can no longer get ISO without going through Media Creation Tool.

Btw, I am running Windows Home Version 1709 (OS Build 16299.19) via Windows Update.

Any suggestions?

Thank you!

 

reset this pc / fresh start ?

Hi Michael

Refreshing your PC or resetting your PC is also that same that they allow you to choose what happens to your personal files. The reset this PC has three options that allow you too either: "Keep my files", "Remove everything" or "Restore factory settings".
Choosing one of the three options will do the following:

Method 1: "Keep my files"

• Reinstalls Windows 10 and keeps your personal files.
• Removes apps and drivers you installed.
• Removes changes you made to settings.
• Removes any apps your PC manufacturer installed. (If your PC came with Windows 10, apps from your PC manufacturer will be reinstalled.)

Method 2: "Remove everything"

• Reinstalls Windows 10 and removes all your personal files.
• Removes apps and drivers you installed.
• Removes changes you made to settings.
• Removes any apps your PC manufacturer installed. (If your PC came with Windows 10, apps from your PC manufacturer will be reinstalled.)

Method 3: "Restore factory settings"

• Reinstalls the version of Windows that your PC came with (either Windows 8 or Windows 8.1) and removes your personal files.
• Removes apps and drivers you installed.
• Removes changes you made to settings.
• Reinstalls any apps your PC manufacturer installed on your PC.

Take note the last options is not available on all PC's. You can check this link for other recovery options that are available on Windows 10 as well as a more details explanation of their functions.

Feel free to reach out to us for any further concerns.

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Windows 10 Fresh Start

Hi thanks for posting your questions here, Let me go and try to help you out. To answer your questions, Windows will allow you to choose what kind of fresh start you want. If you just want to perform a
Reset which will bring back your computer on it's default settings and re install your Windows without you doing it manually, you'll see an option to
Keep My Files or Remove Everything. See the steps below.

"If your PC isn't running well, resetting it might fix the problem. Resetting reinstalls Windows 10, but gives you the option to keep your files. Here are three ways to reset your PC:

• Select the Start Windows logo Start button, then select Settings
  Gear-shaped Settings icon > Update & security
  Circular arrows Sync icon > Recovery. Under
  Reset this PC, select Get started.
• Restart your PC to get to the sign-in screen, then press and hold down the
  Shift key while you select the Power Circle with line Power icon >
  Restart in the lower-right hand corner of the screen. After your computer restarts, select
  Troubleshoot > Reset this PC.
• You can also use installation media to reset your PC. See
  Recovery options in Windows 10 for detailed steps."

You can as well access this link and run the tool below if you want to remove everything and start fresh.

• https://www.microsoft.com/en-us/software-download/windows10startfresh

Hope that will help! Feel free to reply back if you needed more info.