Windows 10: PC does not come out of hibernation

Hi everyone,I bought a new computer a few months ago and everything has been going well, but there's one peculiar issue:Windows automatically enters a sort of hibernation or sleep mode after about 5 minutes or after locking. When I return and try to wake it up, it doesn't respond; the computer is still on fans running, lights on but there's no way to exit hibernation mode. The only options are to force shut down with the power button or force restart with the reset button on my desktop.I've tried various solutions, including:Checking if my mouse and keyboard are allowed to wake the device

:)

 

hibernating/password

Hello Rich,

One possible reason why your system keeps hibernating or goes to sleep is because of the power plan settings of your computer. To assist you with your concern regarding your PC hibernating, we recommend that you reconfigure the power plan settings by following
the steps below:

• Type Display on Cortana's search field and press
  Enter.
• Select Power & sleep.
• Under the Sleep option, click the drop down menu to set the number of minutes/hours you would like your PC to sleep/hibernate. We suggest that you select
  Never if you do not want you system to hibernate.
• Close all windows for the changes to take effect.

Let us know if you will need further assistance.

 

PC comes out of hibernation for no apparent reason

When I place the PC in hibernate mode, it comes out of it within a couple of hours for no apparent reason. Prior to this I had disabled waking up from hibernate by timers, within the power scheme setup. The Microsoft level 2 tech support suggested it is
not W10 fault but the fault of the motherboard. This makes sense, and perhaps someone has an idea of what can be done to fix this. The motherboard is Asus Maximus IX Formula. I tried to get help from Asus but so far I wasn't able to. The CPU is i7 7700K.

***Post moved by the moderator to the appropriate forum category.***'

 

Missing hibernate button

Hi Yusak,

We would like to isolate this issue that you're having right now. Will you be able to provide the exact error message that you recieved?

We suggest that you try to enable hibernation on your device using the Command Prompt.

To make hibernation available, follow these steps:

• Click Start, and then type cmd in the Start Search box.
• In the search results list, right-click Command Prompt, and then click Run as Administrator.
• When you are prompted by User Account Control, click Continue.
• At the command prompt, type powercfg.exe /hibernate on, and then press Enter.
• Type exit, and then press Enter to close the Command Prompt window.

We will wait for your response.

Regards.