Windows 10: PC freeze, reset during games

Discus and support PC freeze, reset during games in Windows 10 BSOD Crashes and Debugging to solve the problem; I've always had a problem with my PC resetting after turning it on first time. I will reset twice or more random and boot up or BSOD. But now whenever... Discussion in 'Windows 10 BSOD Crashes and Debugging' started by redfox2020, Jun 3, 2016.

  1. PC freeze, reset during games


    I've always had a problem with my PC resetting after turning it on first time. I will reset twice or more random and boot up or BSOD. But now whenever I play games Overwatch, LoL, DOOM it just resets or crashes. Dump files attached.

    I've vacuumed out, updated drivers too. Alienware Aurora. 2010.

    Attachment 83320
    Attachment 83319

    Any help is appreciated, thanks in advance! *Cool*Cool*Cool*Cool*Cool

    :)
     
    redfox2020, Jun 3, 2016
    #1

  2. PC freezing during gaming

    Hi,

    For us to isolate the issue more precisely, can you provide us with more information:

    - Did this concern started on day1 of Windows 10?

    - Can you give us your system specification?

    - Usually, a high CPU usage is caused by a software conflict or add-on, can you try playing on a
    clean bootand observe if it happens there.

    Keep us posted.

    Best regards,
     
    Roberto Ven, Jun 3, 2016
    #2
  3. PC freezing during gaming

    Good day,

    I've been experiencing freezing during gaming and watching movies. I have dual screens so I usually watch on 1 screen and play on the other at the same time. The first time I've experienced the freezing I was gaming and watching something. I then proceeded
    to update my video drivers to the latest crimson software. This didn't fix the issue. I then opened up HWMonitor to check my temperature and noticed that my CPU was running excessively high. I cleaned out my system, re-pasted my CPU cooler, cleaned my video
    card and PSU. I booted up my system and it happened again. My temperatures are fine now, but I would like to know if my problem is due to my video drivers or if it's heat related or even PSU related.

    Please assist and let me know what other info is needed. I've followed the guide regarding posting questions.

    Please find the link below for the DMP file and the MSInfo file. Please note that I've been crashing in Dota 2 when trying to stream a live game and Final Fantasy 14.

    DMP and MSInfo

    Regards,

    Ganief
     
    GaniefDavids, Jun 3, 2016
    #3
  4. PC freeze, reset during games

    I've just played the last hour or so and had no problem.
     
    redfox2020, Jun 3, 2016
    #4
  5. Ztruker Win User
    Ztruker, Jun 4, 2016
    #5
  6. Hiya I did do all that I believe. Zip is under the screen shot. *Wink
     
    redfox2020, Jun 4, 2016
    #6
  7. Attachment 83416 My minidump files too.
     
    redfox2020, Jun 4, 2016
    #7
  8. Ztruker Win User

    PC freeze, reset during games

    You are not following directions. There should be 20 files plus the minidumps. Please download and run the DM_Log collector as described then upload that zip file and post here.
     
    Ztruker, Jun 5, 2016
    #8
  9. Hi I tried it again and it's working properly after I scrolled down.


    Here it is *Smile

    Attachment 83621
     
    redfox2020, Jun 5, 2016
    #9
  10. Ztruker Win User
    That's better, thanks.

    I see this in the latest minidump:

    Code: ffffd000`f4566408 fffff801`cdabbe68Unable to load image \SystemRoot\system32\DRIVERS\nvlddmkm.sys, Win32 error 0n2 *** WARNING: Unable to verify timestamp for nvlddmkm.sys *** ERROR: Module load completed but symbols could not be loaded for nvlddmkm.sys nvlddmkm+0x69be68[/quote] You have a NVIDIA GeForce GTX 760 and are using the latest 368.22 driver. You can try some older drivers to see if that helps: GeForce Drivers

    Attachment 83731

    Also, check power values using a program like Speedfan. Post results here please.

    The reports show that you have 15GB, not 16GB which I find unusual. Your GeForce GTX 760 has 2GB of onboard ram so I wouldn't think it's taking any from what is installed on your motherboard. Can you explain why it shows 15GB?
     
    Ztruker, Jun 5, 2016
    #10
  11. Ztruker Win User
    Look s like you have 6 memory slots:

    4GB 1GB 4GB 1GB 4GB 1GB

    Using at least two different types of memory. As a test, remove the three 1GB modules and see how things are.

    Alternatively, test your ram with memtest86+:

    Download Memtest86+ (you want the 2nd one Download - Pre-Compiled Bootable ISO (.zip)). Unzip it then create a CD from the iso file using your CD burning software. There is a good freeware burner called ImgBurn which will do this easily.

    DO NOT burn the .iso file directly to CD. It must be used as input to a program that knows what to do with it, like the one I mentioned above.

    You can do this on any computer that has a working CD Burner.

    You can also use a Flash drive instead of a CD.

    Download - Auto-installer for USB Key (Win 9x/2k/xp/7) *NEW!*.
    Unzip and run Memtest86+ USB Installer.exe.
    It will format the flash drive if you tell it to. I used a small, 16MB flash drive and it had 8.5GB left when done.

    Boot the CD or Flash drive and run Memtest86+ for at least 3 complete passes unless it shows errors sooner than that. An overnight run is even better.

    And please fill out your System Specs:

    How to fill out System Specs for tenforums.
    See here: System Specs - Fill in at Ten Forums

    Definitely need the Alienware complete model number.
     
    Ztruker, Jun 5, 2016
    #11
  12. Attachment 83745
    Fan report ( thanks for the reply so far *Smile )
     
    redfox2020, Jun 5, 2016
    #12
  13. PC freeze, reset during games

    Attachment 83748

    Firsr time it said 170 errors, then I left it but then reset it and it said this.
     
    redfox2020, Jun 5, 2016
    #13
  14. I've just taken out the 3 1GB sticks and it's running much further and getting to 32% (crashed at 7% last time) on memtest64 boot. *Smile
     
    redfox2020, Jun 5, 2016
    #14
  15. Ztruker Win User
    Sounds like you are making real progress. Good luck, let me know how you make out.
     
    Ztruker, Jun 5, 2016
    #15
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PC freeze, reset during games

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