Windows 10: PC FREEZES AND CRASHES! KERNEL 41 63 error displayed on event viewer. Please Help!

Hello,I have a ASUS TUF F17 gaming laptop purchased last year. My laptop freezes completely only during a particular game Division 2 randomly. Every time I get this Kernel 41 63 displayed in the event viewer followed by the below stats:ACPI thermal zone \_TZ.THRM has been enumerated. _PSV = 0K _TC1 = 4 _TC2 =&

:)

 

Power Kernel 41 Error, During Gaming, Possibly Software?

Hi storm shadow,

There are 3 different crashes

1. A freeze crash
2. A sudden shutdown/restart crash
3. A bluescreen crash

A memory dump will only be created when a bluescreen crash occurs.
A kernel event id 41 only means an unexpected power problem has occured what happens with both a shutdown/restart and bluescreen crashes.

I would suggest to check the connection of the components and make sure everything is connected properly to start with.

 

Kernel-Power 41 (63)

I have tested almost everything suggested on the internet. Only thing left which I did not get a chance to experiment was : overclocking and disabling cstate and intel-speedstep in bios


Here is what I have tried

1. updated display adapters for nvidia and intel
2. fixed device error related to bluetooth and nvidia intel driver in iobit/tools/device repair
3. updated the bios from dell.com
4. cleared tpm.
5. realtek card reader driver was pointed as faulty by iobit. it is available 07sep2015 release date on dell website
iobit installs it with 03-12-2018 release date
6. enabled/disabled realtek pcie card reader
7. disabled bluetooth in windows settings
8. disabled blutetooth driver in device manager (qualcomm atheros)
9. defrag hard drives using iobit
10. mem test
11. disabled intel r display audio in device manager
12. experimented with sleep,hibernate and various display settings.
13. Fix Windows Kernel event id 41 error (6 Quick Steps) | Kernel-Power 41

bthusb error was often seen before the crash in event-viewer. But I probably resolved it by uninstalling bluetooth driver.

 

Event ID 41 Task Category 63

If i get no BSODs, no errors, no events logged in event viewer apart from kernel power 41 (63), not even the windows did not shut down successfully screen (don't know if that is still in windows 10), and the computer just turns off and a few seconds later it turns back on, is it safe to assume that it is the power supply and not the motherboard? Because I have heard that this can be caused by the motherboard. Also when this happens, is it harmful for the rest of the hardware?