Windows 10: Pc freezes and gives a WHEA error.

So this usually happens when im using the internet. The pc freezes almost instantly, and only way to fix it is to hard reboot.It doesn't happen when im gaming, only when on idle. Also, the pc crashes only on windows, not on Linux.The WHEA error id is 1, and more i don't know, since the logs don't save after pc freezes.specs areAMD Ryzen 4500.Asus Dual RTX 2060.32gb of XPG gammix d20 memeory 4x8gb.Gigabyte aorus elite b450 motherboard.Kolink 700w gold modular power supply.Adata sx6000 lite 128gb m.2 ssd as boot drive.Some old 1tb Toshiba hdd for games.And as i said, this does not happen on Li

:)

 

WHEA UNCORRECTABLE ERROR

Hi, Andrea.

The reason why your PC shuts down suddenly is because the computer protect itself from data loss. We suggest checking this
link for the troubleshooting steps on how to resolve the error message
WHEA_UNCORRECTABLE_ERROR that you're experiencing on your PC.

Get back to us if you need further assistance.

 

whea warning? cache hierarchy error

I just noticed a whea warning in my event log stating a hardware error was corrected and it was reported by a cpu core. the error type was a cache hierarchy error. i know OCing can cause some of these whea errors, and it seems most people just ignore them, but im just wondering if this one is anything to worry about. my processor is overclocked, but i can pass numerous stress tests and games for hours, without any issues or errors in the even log. i think the pc my have even been idle at the time this was reported , or i was gaming . But again usually there are no errors regardless of what the pc is doing.
anyway, i was just wondering if anyone had some info on this error since googling it comes up with a bunch of different whea errors and no real explanation other than ocing can cause them.

Computer is:
8700K stock, MTE on, 4700mhz auto clock
Asus Z370 Pro Gaming
16GB DDR 3000MHZ ( XMP ON)
Gtx 1080 Ti Aorus
Corsair 750 Rmi
SSD Crucial 525GB
HDD TOSHIBA 500GB
Windows 10 clean install 1709 Creator Fall Update ( 16299.15 build october 2017 ,before meltdown/spectre patch )
All settings in UEFI are stock,defaulted . Only XMP profile is on.

 

WHEA Error - Please Help

WHEA Errors 90% of the time are a result of an unstable overclock. sense you said that you are not overclocking than it might be a power supply/delivery issue. i would try and find out what your 3.3v, 5v, and 12v rail reading are. most of the time you can find these in the bios under the hardware monitoring tab. there are other ways to test a power supply but i am not skilled in advanced methods.

if the psu seems alright try giving the cpu a slight overvolt. you may have just got a really bad chip or its just hungry.

edit, why i bring up the power supply is because i had a similar situation were i was getting WHEA errors and just ignored them. after a while the computer would just randomly lock up and i would have to shut it down. ended up being the psu.