Windows 10: PC freezes at random times but I can still move the cursor

I recently built a pc but it tends to become unresposive until i reset the whole computer, the mouse still works when it happens but nothing else does.If anyone has a solution for this please let me knowSpecsMotherboard- ASUS TUF GAMING B550-PLUS AMD AM4 latset BIOSCPU- AMD Ryzen 5 5600GGPU- ASUS TUF Gaming GeForce GTX 1650 OC Edition 4GB GDDR6RAM- 16GB DDR4 3600

:)

 

Random Crash/Freeze on Build 10130


Hello everyone.

I have been running the Windows 10 preview for the last few months and other than a driver issue here or there, did not experience any real problems. However, with the last update to build 10130, I have been experiencing a random crash/freeze that manifests itself in one of two ways:

1. If I step away from the computer and come back before the monitor is set to go to sleep, I will come back to a frozen cursor, unable to do anything.
2. If I step away from the computer and come back after the monitor has gone to sleep, I will come back to a black screen, unable to do anything.

In both cases, I have to hold the power button in to shut down the computer for a restart.

Any direction or help would be greatly appreciated.

 

PC Keeps Freezing At Completely Random Times

Hello,

Thank you for posting your query in Microsoft Community.

I can imagine the inconvenience you have experienced. I will definitely help you with this.

I suggest you to disable the third party security software (if any installed) temporarily and check if it is cause to issue.

Disable Antivirus:

Antivirus software can help protect your computer against viruses and other security threats. In most cases, you shouldn't disable your antivirus software. If you have to temporarily disable it to install other software, you
should re-enable it as soon as you're done. If you're connected to the Internet or a network while your antivirus software is disabled, your computer is vulnerable to attacks.

Kindly follow the below steps and check if you are able to fix the issue.

Step 1:

I suggest you to run the System maintenance
troubleshooter and check if it fixes the issue:

Follow the steps given below:

• 
  Press Windows + X keys on the keyboard and select
  Control Panel
  
• 
  Type Troubleshooting in the search bar on the
  Control Panel.
  
• 
  Click on View all
  on the left navigation pane.
  
• 
  Click on System maintenance.
  
• 
  Click on Advanced on the
  System maintenance
  dialog box and click on Run as administrator (Enter the credentials if required).
  
• 
  Click on Next and follow onscreen instruction complete the
  System maintenance troubleshooter.
  

If issue persist, Kindly follow the below given steps and check if it helps:

Run these commands:

• 
  Press Windows key and type Powershell
  in search, right click on it and Open as administrator .
  
• 
  Type the following command in Powershell and hit enter:
  
  Get-AppXPackage -AllUsers |Where-Object {$_.InstallLocation -like "*SystemApps*"} | Foreach {Add-AppxPackage -DisableDevelopmentMode -Register "$($_.InstallLocation)\AppXManifest.xml"}
  

Also, please refer to the link by Andre Da Costa on Windows 10 freeze which gives suggestions on how to troubleshoot on this scenario.

http://answers.microsoft.com/en-us/...e/e87edbe2-f71d-438f-8080-0d2c27d30205?auth=1

Hope the above information was helpful. If you need further assistance, please do let us know and we would be happy to help you further.

Thank You.

 

Random freezes or shut downs

Completely random freezing/shutdowns on a system with no recent hardware changes, and hard drive, memory, and PSU fine, usually means a software issue (file corruption or malicious software). I suggest following DavidV's recommendations.