Windows 10: Pc freezes, both monitors go black and audio cuts out help!

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Monitor freezes and then turns black

This only happens when I play video games.

When I play games like League of Legends and Raft, every now and then my monitor will freeze and then turn black, there is a period between the freezing and black screen where the monitor appears to be fully turned off and all sound is cut and then the monitor turns on again leaving me with a black screen (note that I can still hear everything but I cant do or see anything). This 'off' period lasts for around a few seconds.

I've tried many things that havent worked such as a clean reboot, disable automatic restart on system failure, and resetting virtual memory following this thread --> Redirecting

Some help would be definitely appreciated.

 

How To Change Monitor Audio To Motherboard Audio

Hi Saurav,

Thank you for writing to Microsoft Community Forums.

In order to get clarity on this issue and assist you with appropriate troubleshooting steps, please reply with the answers to the questions below.

1. Do you want to use your external speakers for the audio instead of the monitor speakers?
2. Are you hearing the audio both from your external speakers and the monitor speakers?

Meanwhile, you may try the below steps to change the playback device and check if this helps.

1. Select on the Start button > Type Sound in the search box > Select
   Sound from the list of results.
2. Go to Playback tab > Select your Sound System Device that you want to hear the audio from > Then click on
   Set Default.
3. Restart the computer once and check if this helps.

We're looking forward to your response.

 

PC freezes, mouse and keyboard goes unresponsive, and audio cuts out.

Hi, so recently about 3-4 weeks ago, my PC has been acting out. Whenever i'm playing a game or just on Chrome, my PC freezes/goes on 0-1 fps on the window i am on, and then during the freeze, my keyboards RGB goes out, and if I was holding a key while it freezes, then it just spams it. (for example, it happened when I was holding W, and then it just kept going WWWWWWW.) Also, my mouse stops responding only for that window, and the entirety of the PC's audio cuts out until 1-2 seconds after the freeze.