Windows 10: PC freezes during load times in games, and then during startup after reboot

Hi everyone,I've had this issues for a few weeks now. Every time I play a video game now, after a while could be ten minutes, could be two hours, my PC will freeze, and I have to do a hard reboot, and then it'll freeze again right after I've logged into Windows. It usually happens when the game has to transition, for example in Vermintide it's always happened at the end of a level when you teleport back to the menu, in Civ VI it's when a turn ends, and in The Ascent it's been when some event is triggered, like a cutscene or changing locations.In the event viewer there doesn't seem to be any

:)

 

Windows 10 reboot Freezes on the ASUS logo with the loading circle.

Hi,

Before we assist you, we would like to know the below information,

• 
  Does the computer freezes for long time, more than 10min?
  

This issue may occur, due to the Display driver’s corruption. Since you are able to get into the Desktop screen I suggest you to follow the below steps to fix the issue.

Method 1: I suggest you to Disconnect all he external devices connected to the computer. This is to check if the issue is conflicted to the external devices.

Also install all the Windows pending updates.

I suggest you to
install the updates again, and restart the computer.

• 
  In search type Check for updates and hit enter.
  
• 
  Click on Check for updates, Windows will automatically download the latest updates.
  

Method 2: Try updating the display driver through device manager and check if it helps.

Follow the below steps:

• • 
    Press Windows key + X key when you are at desktop.
    
  • 
    Select Device Manager.
    
  • 
    Expand Display Adapter.
    
  • 
    Right click on the Display Adapter and click on
    Update driver software.
    

Method 3: I suggest you to
install drivers, also install Windows 10 chipset drivers from the same link and check.

I suggest you to go to the motherboard manufacturer website and download/install all the devices driver.

X99-DELUXE - Support

Also, install the updated graphic driver from the manufacturer website.

STRIX-GTX980-DC2OC-4GD5 - Support

Since the computer freezes while booting and as it take too long time to boot to desktop screen, I suggest you to follow the below steps.

Method 4:

I suggest you to follow the Fast startup option Settings, if you are able to boot to the desktop screen.

• 
  You may also try enabling the Fast Startup.
  
• 
  Press Windows
  + X key and click Control Panel.
  
• 
  Click on Power options.
  
• 
  Click on "Choose what the power buttons do".
  
• 
  Click on "Change settings that are currently unavailable". If it prompts to click on yes, then click
  yes.
  
• 
  Uncheck "Turn on fast startup (Recommended)" under shutdown settings.
  
• 
  Click Save changes
  to configure the settings.
  

Hope this information is helpful. Please do let us know if you need further assistance, we’ll be glad to assist you.

Thank you.

 

Game freezes or comp reboots in WoT win 10 pro build 10586

Hi,



I realize the inconvenience you are experiencing with Windows 10. I will certainly help you.



This issue might occur if some system files is corrupt.



To assist you better, please provided us the information below:

• When you say that "Game freezes or comp reboots in", is the freezing issue occurring while playing game or in other situations also?
• Is the issue particular to a game or with all the games?
• Are you getting any error message?
• Have you made any changes to the computer prior to the issue?

I suggest you to follow the steps below to run System File Checker on the computer and also try to reinstall the game in compatibility mode.



Step 1: I suggest you to perform a System File Checker of the Computer and check if it helps.

System File Checker is a utility in Windows that allows users to scan for corruptions in Windows system files and restore corrupted files.

1. Right click on Start Menu.

2. Click on Command Prompt (Admin).

3. Then type ”sfc /scannow” without the quotes and hit on
Enter Key.

Step 2: I recommend you to uninstall and reinstall the game in compatibility mode. Check if it helps.

1. Right-click on the game setup file and click on ‘Properties’'.

2. Click on the ‘Compatibility’ tab and check the box ‘Run this program in compatibility mode for’ and select Windows 7, 8/8.1 operating system from the drop down menu and proceed with the installation. Once this is done, restart the
computer and check if the issue persists.



Please get back to us with an update on freezing issue while playing game and computer reboots automatically, we will be happy to help.



Thank you.

 

PC freezes during games or startup

Hi Daniel,

Thank you for posting your query on Microsoft Community.

It must be difficult when things do not work as expected. We will assist you to resolve the issue.

I appreciate if you could answer few questions to narrow down to the issue.

• 
  Did you receive any error message when the computer freezes?
  
• 
  Did you install any third party security application?
  
• 
  Is the issue specific when playing games?
  

This issue may arise due to:

• Driver or application conflicts.
• Hardware failure.
• Virus attack.

As an initial troubleshooting step, I suggest you to download and install any pending updates that needs to be installed on the computer through Windows update and check if it helps to resolve the issue.

If the issue persists, try uninstalling and reinstall the display, graphic and check if it helps.

1. Press “Windows key + X” and click on “Device
Manager”.

2. In the list of devices, you should see the Display Drivers.

3. Right click on the device and then select "Uninstall".

4. In the uninstall dialog, make sure you select the option to delete the driver package from the system. This causes the driver package installed earlier to be deleted.

5. In the Action menu of Device manager, select “Scan for Hardware changes” option. This will cause the device driver to be reinstalled. Once the driver is installed, close all windows and restart the computer.

In some computer you may also see graphic drivers installed additionally, in that case, I suggest you to uninstall them by following the same steps provided above. Do the same for the other drivers mentioned in the post.

Hope the information helps. Let us know if you need further assistance. We will be happy to help.

Thank you.