Windows 10: PC Freezes on start

My PC freezes every time I start it. I have to force a shut down and restart for windows 10 to start.

:)

 

PC Freezes

Hello,

To isolate your Windows 10 freezing issue, kindly answer the following questions:

• Aside from this error, are you also getting other error codes or messages?
• Where do you usually experience this freezing issue? Is it during startup?
• Other troubleshooting steps you've tried so far?

Looking forward to your response.

 

PC freezes during start up

At start up, my PC freezes at the pre log on page - the screen before, and which would normally lead to, the password entry / log on screen - It shows mail accounts being updated and the digital clock display operates, but PC does not respond to any input other than to power down. PC is a Dell, about 18 months old, but I do not have system specs. Any suggestions?

 

Solitaire collection is freezing my PC

Hi,

Thank you for writing to Microsoft Community forums.

• What is the version of Windows 10 installed on the machine?
  

• Are you aware of any changes that happened on the computer prior to this issue?
  
• Do you see any error code/message upon PC freeze?
  
• Is the issue specific to Microsoft Solitaire Collection or does it occur while using any other application?
  

I suggest you to place the computer in a clean boot state and check if the issue persists. Refer
How to perform a clean boot in Windows
for the same.

Note:

A “clean boot” starts Windows with a minimal set of drivers and startup programs, so that you can determine whether a background program is interfering with your game or program.

Your computer may temporarily lose some functionality while in a clean boot environment, however that functionality will return when you
reset the computer to start normally after you have finished your troubleshooting.

Reset the computer to start normally after troubleshooting.
Refer
How to perform a clean boot in Windows for the same.

If the issue persists, assuming, it’s the game that is crashing, I suggest you to try the troubleshooting steps listed in

Game freezes or stops responding on a Windows 10 device and check if they’re helpful.

Let us know how it goes.

Regards,