Windows 10: PC Freezing but can still move my mouse and switch tabs.

Hello, my pc randomly freezes but I can still move my mouse and switch tabs and when I refresh on my desktop the option I clicked which is "Refresh" gets stuck on my screen.Any help will be appreciated, thank you.I'm really bad at explaining so please tell me if you want more specific info.

:)

 

Computer and mouse freeze

Hi

There are several reasons that could have cause your keyboard and mouse to freeze. To know more about the issue, we will ask some questions to help us:

• Were there recent changes made before the issue occurred?
• What are the steps that you've done so far to know where the issue is coming from?

Meanwhile, we suggest that you refer to this article:
Mouse, touchpad, and keyboard problems in Windows for us to check all setting needed to help us in resolving your issue.

Let us know about the update.

 

PC freezes while using mouse

Hi,



Thank you for writing to Microsoft Community Forums.



I understand that the mouse freezes when you try to use it on the PC. For further clarity on the issue, please respond to the questions below.

1. Are you aware of any changes made to the PC?
   
2. Which build version of Windows 10 are you using currently?
   
3. How is the mouse connected to the PC?
   
4. What is the make and model of the PC?
   

I would suggest you to follow the steps mentioned below and see if that helps.



Method 1:



Perform a Clean Boot on the PC and see if the mouse still freezes. Refer the article

How to perform a clean boot in Windows



Performing a clean boot will start the computer with minimal set of drivers and programs, to determine whether a background program is causing the issue. Some of the Startup programs will not load after performing a clean boot on
the computer. However, that functionality will return when you reset the computer to start normally after finishing the troubleshooting.



If the mouse does not freezes after performing Clean Boot, then please refer the section
How to determine what is causing the problem after you do a clean boot
to identify the root cause of the issue.



Note:
Please refer the section Reset the computer to start normally after clean boot troubleshooting
to boot the computer in to normal mode after troubleshooting.



Method 2:



Try updating the Display Drivers and see if that helps. Refer the article

Update drivers in Windows 10



If the issue persists, please get back to us with the details of the troubleshooting steps to assist you further.



Regards,

Prakhar Khare

Microsoft Community – Moderator

 

Taskbar bug: switching to another window -will not appear at the front


Follow either of these steps to fix the issue with the Active window hiding behind.

Method 1:
I suggest you to disable window by hovering over it with the mouse and check if it helps. To do so I suggest you to try the below given steps and check if it helps:

1. Press Windows key + X key and click on Control Panel.
2. Select or click Ease of Access.
3. Click or tap onEase of Access Centre.
4. Click on Make the Mouse Easier to Use was uncheck Activate Window by hovering over it with the mouse.
5. Check if issue is resolved.

Method 2:
I would suggest you to completely uninstall the touchpad driver and reinstall it. Kindly follow the below given steps.

1. Press “Windows key + X” and click on “Device Manager”.
2. In the list of devices, you should see the touchpad drivers.
3. Right click on the device and then select "Uninstall".
4. In the uninstall dialog, make sure you select the option to delete the driver package from the system. This causes the driver package installed earlier to be deleted.
5. In the Action menu of Device manager, select “Scan for Hardware changes” option. This will cause the device driver to be reinstalled. Once the driver is installed, close all windows and restart the computer.