Windows 10: PC Freezing but can still move my mouse.

Hello, my PC randomly freezes.List of things I can do while it is frozen:-- I can switch tabsNot on google chrome-- I can open things like Snipping Tool but can't interact with them-- I can open my windows menu but when I search/type something it just goes blank-- I can move my mouseAny help will be appreciated, thank you.I'm really bad at explaining so please tell me if you want more specific info.

:)

 

Computer and mouse freeze

Hi

There are several reasons that could have cause your keyboard and mouse to freeze. To know more about the issue, we will ask some questions to help us:

• Were there recent changes made before the issue occurred?
• What are the steps that you've done so far to know where the issue is coming from?

Meanwhile, we suggest that you refer to this article:
Mouse, touchpad, and keyboard problems in Windows for us to check all setting needed to help us in resolving your issue.

Let us know about the update.

 

PC freezes while using mouse

Hi,



Thank you for writing to Microsoft Community Forums.



I understand that the mouse freezes when you try to use it on the PC. For further clarity on the issue, please respond to the questions below.

1. Are you aware of any changes made to the PC?
   
2. Which build version of Windows 10 are you using currently?
   
3. How is the mouse connected to the PC?
   
4. What is the make and model of the PC?
   

I would suggest you to follow the steps mentioned below and see if that helps.



Method 1:



Perform a Clean Boot on the PC and see if the mouse still freezes. Refer the article

How to perform a clean boot in Windows



Performing a clean boot will start the computer with minimal set of drivers and programs, to determine whether a background program is causing the issue. Some of the Startup programs will not load after performing a clean boot on
the computer. However, that functionality will return when you reset the computer to start normally after finishing the troubleshooting.



If the mouse does not freezes after performing Clean Boot, then please refer the section
How to determine what is causing the problem after you do a clean boot
to identify the root cause of the issue.



Note:
Please refer the section Reset the computer to start normally after clean boot troubleshooting
to boot the computer in to normal mode after troubleshooting.



Method 2:



Try updating the Display Drivers and see if that helps. Refer the article

Update drivers in Windows 10



If the issue persists, please get back to us with the details of the troubleshooting steps to assist you further.



Regards,

Prakhar Khare

Microsoft Community – Moderator

 

Mouse Freezing need help pls.

Hi Ephraim,

User profile corruption can cause issues with certain devices, including your optical mouse, in
Windows 10. To better assist you, we need the answers to the following questions:

• Aside from changing USB ports, did you use a different mouse to see if the same issue will occur while playing games?
• Have you tried checking the manufacturer's website for updated mouse drivers for
  Windows 10?

In the meantime, we suggest creating a new user on your computer to see if your mouse still freezes while using a different local account. To do this, simply follow the steps in this

article.

Regards.