Windows 10: PC frozen, keyboard and mouse are not working, unable to turn off

**Issue: Laptop Frozen and Unresponsive**My laptop is completely frozen, and the keyboard is unresponsive. This means I'm unable to shut it down or perform any basic functions. I've tried all the standard options like **Ctrl+Alt+Del** and **Windows+R**, but nothing is working. Powering off isn't an option either since the keyboard is entirely non-functional. Is my laptop beyond repair? Thankfully, all my data is backed up, but this doesn't resolve the underlying problem. What should I do next?

:)

 

Is it possible to use keyboard/mouse to turn pc on ?

"If" you can get into the PC's BIOS and "if" your BIOS supports it, there's an option to power the PC on by mouse or keyboard...




However, I'm unable to verify if a wireless mouse or keyboard would work because it seems this option is no longer listed in my recent BIOS update so I can't test it. FYI, the image above is from different BIOS posted online.

 

keyboard and mouse not working

Hi Chrystal,

For us to properly isolate the issue with your keyboard and mouse, we would like to know the following:

• Were there any changes made on your computer prior to the issue (e.g., updates, software installation)?
• Are you using a wired or wireless keyboard and mouse?
• Have you tried using a different keyboard and mouse? If yes, how was it?
• Have you tried using your keyboard and mouse to another computer? If yes, what is the result?
• To make sure that we have not missed on anything, what troubleshooting steps have you done so far?

As an initial troubleshooting, we suggest that you try updating your keyboard and mouse drivers to resolve the issue. You may also check and follow the troubleshooting steps in this
article.

We look forward to your response.

 

PC turns on, No signal, keyboard/mouse.


Do you own or can you borrow/get hold of a multimeter?

What is your beep code? These are the codes listed by Asus for your board.