Windows 10: PC has black screen when trying to reset, or troubleshoot

When I try to reset my PC, it will just have a black screen. When I try to troubleshoot, it will just have a black screen. I can still use it, but I cannot reset it at all.

:)

 

Black screen after trying to reset back to factory settings. (Windows 10)

Hi Simen,



I realize the inconvenience you are experiencing with black screen issue on Windows 10 . I will certainly help you.



This issue might occur if there is change in system settings or display driver is corrupt.



I suggest you to follow the steps below to



To assist you better, please provide us the information below:

• When you say that "reset my computer back to factory settings", are you referring that you have tried to perform rolling back to previous Operating System or performed Reset of Windows 10?
  
• Are you able to see Windows 10 logo when you switch on the computer?

I suggest you to follow the steps provided in the Microsoft Help Article about troubleshooting on black screen related issues and check if it helps.

http://windows.microsoft.com/en-us/windows-10/troubleshoot-black-screen-problems

Please get back to us with an update on black screen issue with Windows 10, we will be happy to help.



Thank you.

 

Windows 10 infinite restart black screen


The tutorials provided are just a list of troubleshooting steps. Use only the steps which apply to you.

Since none of the troubleshooting steps here worked, I'd suggest you do a Clean install.

John

 

PC goes into black screen and froze

Yeah I'm pretty sure that's not a software related issue which is why I was suggesting that you remove the video card to start with since it's such an easy process of elimination step.

I'm not familiar with AMD CPUs, I did see that you had listed in your system specs but I had no idea whether or not it has an iGPU

Is there any possibility of you being able to get your hands on any compatible video card at all?it would be the easiest step to try to troubleshoot or at least one of the easier ones. You should be able to get into the bios without anything but A display cable hooked up to the motherboard