Windows 10: PC Health Check issue

Recently I'm thinking about upgrading my laptop to Windows 11, and I ran Microsoft PC Health Check, but it only says it cannot run Windows 11. I'm sure it's really nothing about that I don't have TPM 2.0 or Secure Boot. I haven't logged into Microsoft account so I don't know if it's the case that Microsoft doesn't allow you to upgrade or without having Microsoft account logged in. But the weirdest thing was Microsoft never listed my CPU model on their supported processors list not on Windows 10 nor Windows 11 but the laptop had Windows 10 pre-installed and now updated to 21H1 version.Laptop

:)

 

PC Health check

My PC Health check suggests I install a clean version of windows. But, the warnings are

• Fresh start removes third-party antivirus software and all apps that don't come standard with Windows. This includes Microsoft apps such as Office, any desktop apps that came preinstalled on your device, and any Windows desktop apps, such
  as your device manufacturer's apps, support apps, and drivers. It keeps only Microsoft Store apps that your manufacturer installed.
• You won't be able to recover the apps that are removed. You'll need to manually reinstall them.
• You may lose your digital licenses, digital content associated with apps, or other digital entitlements for apps, which may impact your ability to use apps or app-related content that you paid for.

Can I please clarify this? Does it mean I will lose all my Microsoft office software and printer drivers? It hardly seems worth the trouble. is there a way I can just clean up my current version of windows? Many thanks.

 

Health & Performance Report Not Available on 2 user accounts except the administrator's account in the laptop has Health Report

We appreciate your time responding back to us. At this point, we would suggest that you access the built-in Administrator account to and check if you would be able to perform a Health Check from it. Here are the steps on how to enable the built-in Administrator
Account:

• Right-click on the Start button.
• Select Command Prompt (Admin).
• Type the net user administrator /active:yes and hit
  Enter.

After completing these steps, you should see a message that you've done the command completed successfully. Sign out from your current user profile and you'll see the Administrator account as one of the choices.

Let us know if you would be able to perform a system health check on your account and we'll assist you with the next steps needed.

Once you're successful with performing a health check on the Administrator account, we would suggest that you disable it from your personal user profile by following these steps:

• Right-click on the Start button.
• Select Command Prompt (Admin).
• Type the net user administrator /active:no and hit Enter.

Let us know how it goes and we'll assist you further.

 

Health & Performance Report Not Available on 2 user accounts except the administrator's account in the laptop has Health Report

Thanks Jaune . I performed the first 3 steps in my built-in administrator account & did get the Health Report back for this account. However I did not perform the second set of 3steps as I do not understand it & have fear that it would remove the newly
emerged Health Report. I tried perform the first 3 steps on my second administrator account which did bring the Health Report, on finding later that Health Report is no longer available on my built-in admin. account

Despite this, this is the best advice so far as all other answers like performing a clean boot, starting in a safe mode did not work for me at all.

Jaune, will you please help me further to fix the "add new user account" problem. None of the admin account will respond to my click on add account. I want to remove the second admin account where no Health report is available, hopefully to have the issue
fixed when I add it back on. Is there a maximum no. of user accounts in the laptop? I want to see that I can add to replace user account removed due to problematic performance