Windows 10: PC hung while watching youtube, then reset itsefl without error code

Discus and support PC hung while watching youtube, then reset itsefl without error code in Windows 10 BSOD Crashes and Debugging to solve the problem; Hi everyone, I've just build my PC for 1 month. CPU i3-8100 MAIN Asrock B360M Pro4 RAM Crucial Ballistix Sport 8GB 2666MHz SSD Samsung 960EVO 250GB... Discussion in 'Windows 10 BSOD Crashes and Debugging' started by Kalashnikov, Jun 25, 2018.

  1. PC hung while watching youtube, then reset itsefl without error code


    Hi everyone, I've just build my PC for 1 month.

    CPU i3-8100
    MAIN Asrock B360M Pro4
    RAM Crucial Ballistix Sport 8GB 2666MHz
    SSD Samsung 960EVO 250GB
    HDD WD Blue 250GB
    PSU Seasonic S12II 520W

    Last night, my PC hung while I was watching a stream session on youtube. Then, about 30-45 seconds later it self-reset with no error code show up on the screen and recorded a dump file in minidump folder. I used Windows Debugging Tool to analyze the dmp file and received the result below:


    Microsoft (R) Windows Debugger Version 10.0.17134.12 AMD64
    Copyright (c) Microsoft Corporation. All rights reserved.


    Loading Dump File [C:\Windows\Minidump\062518-5734-01.dmp]
    Mini Kernel Dump File: Only registers and stack trace are available

    Symbol search path is: srv*
    Executable search path is:
    Windows 10 Kernel Version 17134 MP (4 procs) Free x64
    Product: WinNt, suite: TerminalServer SingleUserTS
    Machine Name:
    Kernel base = 0xfffff803`04807000 PsLoadedModuleList = 0xfffff803`04bc11f0
    Debug session time: Mon Jun 25 01:23:40.319 2018 (UTC + 7:00)
    System Uptime: 0 days 0:00:03.111
    Loading Kernel Symbols
    ..

    Press ctrl-c (cdb, kd, ntsd) or ctrl-break (windbg) to abort symbol loads that take too long.
    Run !sym noisy before .reload to track down problems loading symbols.

    .............................................................
    ...
    Loading User Symbols
    Mini Kernel Dump does not contain unloaded driver list
    *******************************************************************************
    * *
    * Bugcheck Analysis *
    * *
    *******************************************************************************

    Use !analyze -v to get detailed debugging information.

    BugCheck 124, {7, ffffd20dbfe5c038, 0, 0}

    Probably caused by : GenuineIntel

    Followup: MachineOwner
    ---------

    2: kd> !analyze -v
    *******************************************************************************
    * *
    * Bugcheck Analysis *
    * *
    *******************************************************************************

    WHEA_UNCORRECTABLE_ERROR (124)
    A fatal hardware error has occurred. Parameter 1 identifies the type of error
    source that reported the error. Parameter 2 holds the address of the
    WHEA_ERROR_RECORD structure that describes the error conditon.
    Arguments:
    Arg1: 0000000000000007, BOOT Error
    Arg2: ffffd20dbfe5c038, Address of the WHEA_ERROR_RECORD structure.
    Arg3: 0000000000000000
    Arg4: 0000000000000000

    Debugging Details:
    ------------------


    KEY_VALUES_STRING: 1


    TIMELINE_ANALYSIS: 1


    DUMP_CLASS: 1

    DUMP_QUALIFIER: 400

    BUILD_VERSION_STRING: 10.0.17134.112 (WinBuild.160101.0800)

    DUMP_TYPE: 2

    BUGCHECK_P1: 7

    BUGCHECK_P2: ffffd20dbfe5c038

    BUGCHECK_P3: 0

    BUGCHECK_P4: 0

    BUGCHECK_STR: 0x124_GenuineIntel

    CPU_COUNT: 4

    CPU_MHZ: e10

    CPU_VENDOR: GenuineIntel

    CPU_FAMILY: 6

    CPU_MODEL: 9e

    CPU_STEPPING: b

    CUSTOMER_CRASH_COUNT: 1

    DEFAULT_BUCKET_ID: WIN8_DRIVER_FAULT

    PROCESS_NAME: System

    CURRENT_IRQL: 0

    ANALYSIS_SESSION_HOST:

    ANALYSIS_SESSION_TIME: 06-25-2018 15:56:02.0155

    ANALYSIS_VERSION: 10.0.17134.12 amd64fre

    STACK_TEXT:
    ffffe204`ca5ca4b0 fffff803`04c9c991 : 00000000`00000000 ffffd20d`bfe5c010 ffffd20d`bf6d9bc0 00000000`00000000 : nt!WheapCreateLiveTriageDump+0x7b
    ffffe204`ca5ca9e0 fffff803`04acff88 : ffffd20d`bfe5c010 fffff803`049134c1 00000000`00000000 ffffd20d`00000000 : nt!WheapCreateTriageDumpFromPreviousSession+0x2d
    ffffe204`ca5caa10 fffff803`04ad0c0b : fffff803`04bb24e0 ffffd20d`bf6d9bc0 ffffd20d`bf6d9bc0 fffff803`04e12990 : nt!WheapProcessWorkQueueItem+0x48
    ffffe204`ca5caa50 fffff803`04849315 : 00000000`00000200 ffffd20d`c09b7040 fffff80c`76437cc0 ffffd20d`bf6d9bc0 : nt!WheapWorkQueueWorkerRoutine+0x2b
    ffffe204`ca5caa80 fffff803`048ebcb7 : ffffd20d`c09b7040 00000000`00000080 ffffd20d`bf6d3440 ffffd20d`c09b7040 : nt!ExpWorkerThread+0xf5
    ffffe204`ca5cab10 fffff803`049a67d6 : ffffaa01`68779180 ffffd20d`c09b7040 fffff803`048ebc70 00000000`00000000 : nt!PspSystemThreadStartup+0x47
    ffffe204`ca5cab60 00000000`00000000 : ffffe204`ca5cb000 ffffe204`ca5c4000 00000000`00000000 00000000`00000000 : nt!KiStartSystemThread+0x16


    THREAD_SHA1_HASH_MOD_FUNC: 26acd050bd9f055d0a04825d57b9e0e6be9c1a07

    THREAD_SHA1_HASH_MOD_FUNC_OFFSET: e1ca14ad460db17fee32f4b133c79439b72309bb

    THREAD_SHA1_HASH_MOD: 30a3e915496deaace47137d5b90c3ecc03746bf6

    FOLLOWUP_NAME: MachineOwner

    MODULE_NAME: GenuineIntel

    IMAGE_NAME: GenuineIntel

    DEBUG_FLR_IMAGE_TIMESTAMP: 0

    STACK_COMMAND: .thread ; .cxr ; kb

    FAILURE_BUCKET_ID: 0x124_GenuineIntel__UNKNOWN_PRV

    BUCKET_ID: 0x124_GenuineIntel__UNKNOWN_PRV

    PRIMARY_PROBLEM_CLASS: 0x124_GenuineIntel__UNKNOWN_PRV

    TARGET_TIME: 2018-06-24T18:23:40.000Z

    OSBUILD: 17134

    OSSERVICEPACK: 112

    SERVICEPACK_NUMBER: 0

    OS_REVISION: 0

    SUITE_MASK: 272

    PRODUCT_TYPE: 1

    OSPLATFORM_TYPE: x64

    OSNAME: Windows 10

    OSEDITION: Windows 10 WinNt TerminalServer SingleUserTS

    OS_LOCALE:

    USER_LCID: 0

    OSBUILD_TIMESTAMP: 2018-06-08 16:00:00

    BUILDDATESTAMP_STR: 160101.0800

    BUILDLAB_STR: WinBuild

    BUILDOSVER_STR: 10.0.17134.112

    ANALYSIS_SESSION_ELAPSED_TIME: 4c0

    ANALYSIS_SOURCE: KM

    FAILURE_ID_HASH_STRING: km:0x124_genuineintel__unknown_prv

    FAILURE_ID_HASH: {a7406f97-70d3-5fd4-2647-1fafa47ede59}

    Followup: MachineOwner
    ---------

    Please check it for me, I don't know whether it's a hardware fault or not. Appreciate your help, thanks !

    :)
     
    Kalashnikov, Jun 25, 2018
    #1
  2. GypsyCB Win User

    I just installed Windows 10 and can not watch videos in YouTube; I keep getting an error message --running Edge

    Original Title: youtube

    Hi,

    I just installed Windows 10 and can not watch videos in YouTube; I keep getting an error message --running Edge. I have tried the suggestions listed in previous posts to no avail. I have also tried to watch YouTube using Internet Explorer and it still
    just shows the same error message.

    I am close to the point of uninstalling Windows 10 and going back to my previous Windows 7.

    Thanks
     
    GypsyCB, Jun 25, 2018
    #2
  3. My computer restarts when I watch YouTube.

    Hello,

    Let's determine the cause of the issue. To get started, we'd like to get the following information:

    • Is this your first time to encounter this issue?
    • Did you make any changes to your computer's configuration prior to the issue?
    • Are you experiencing this issue only when watching videos on YouTube?

    Faulty hardware or outdated drivers are the possible cause of the issue that you're encountering. For possible troubleshooting steps, please check this article:
    Troubleshoot blue screen errors and choose
    While using my PC.

    Looking forward to your response.
     
    Antoneth Ber, Jun 25, 2018
    #3
  4. meloneum Win User

    PC hung while watching youtube, then reset itsefl without error code

    BIOS error codes

    So I have motherboard with installed small LED screen, which presents BIOS error codes.

    Where can I find a list of those errors. And I don't mean beep codes, but the "number" codes.

    Ex after installing sound card, the motherboard startup fails with the code 15.

    Example picture of code is here.
     
    meloneum, Jun 25, 2018
    #4
Thema:

PC hung while watching youtube, then reset itsefl without error code

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