Windows 10: PC is not shutting down

i have windows 10 and hp elitbook 8460p laptop but when i am clicking on shutdown or hibernate the screen goes black and black forever. until my laptop battery come empty,
i also changed windows but now in this windows first some times it shut down, but now it is also not shutting down or hibernating the pc.
that's why

:)

 

PC is shutting down randomly

Hello,

This scenario usually indicates a problem with the hardware. Or, the driver can cause this problem. To help isolate the problem, check the following items:

Overclocking: Disable overclocking to see whether the issue occurs when the system is run at the correct speed.

Check the memory: Verify the memory by using a memory checker. Verify that each memory chip is the same speed and that it is configured correctly in the system.

Power supply: Make sure that the power supply has enough wattage to appropriately handle the installed devices. If you added memory, installed a newer processor, installed additional drives, or added external devices,
such devices can require more energy than the current power supply can provide consistently.

Overheating: Check whether the system is overheating by examining the internal temperature of the hardware.

Hope this information is helpful.

 

PC is stuck "Shutting Down"

Please always give the make and model of your device and the version and build of Windows you are having trouble with. That way others here with configurations similar to yours can better help. This forum is for beta testing new builds of Windows so make
sure you are using an insider build. If not, ask in the regular Windows forum at

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