Windows 10: Pc keeps crashing when I play games, PLEASE HELP!

My PC which is a Alienware Aurora R16 Desktop - 14th Gen Intel Core i7-14700KF - 32GB Memory - NVIDIA GeForce RTX 4070 - 1TB SSD I have an external hard drive connected as well, I was playing a game when all of a sudden it froze and just crashed and blue screened before shutting down and showing Checking Media Presence.. Media Present.. Start PXE over IPV4 & IPv6 on MAC: CC and bunch of numbers and letters. I have no clue what to do, i had this issue before but don't remember how to fix this. Please help, thank you!

:)

 

Pc keeps crashing while playing games

Hi,

Having incomplete Windows update is one of the possible reasons why your pc games keeps crashing when playing after you reinstalled the Windows 10. To help you resolve this concern, we suggest that you follow the steps below:

Step 1: Run the troubleshooter for Windows apps. This can help remove problems with an app from Microsoft Store. To do this, you may click the link below:

Click here

Step 2: Download all the critical updates for Windows 10. Kindly refer to the link below and follow the step provided on the link.

Windows 10 Update Assistant

Kindly update us with the results, so that we can assist you further.

 

Computer crashes while playing games

Hi,



Thank you for writing to Microsoft Community Forums.



I understand that how frustrating it can be when the PC crashes while playing games. I certainly appreciate your efforts taken towards resolving the issue.



For further clarity on the issue, please respond to the questions below.

1. Are you aware of any changes made to the PC?
   
2. What is the make and model of the PC?
   
3. What happens when you try to run a game?
   
4. Does the PC crashes only while playing games?
   
5. Do you receive any stop code or error message when the PC crashes?
   

Meanwhile, I would suggest you to refer the article
Troubleshoot blue screen errors



In addition, you can check if Windows is up to date. Refer the article
Keep your PC up to date and see if that helps.



If you receive a Blue Screen error, please share the dump files with us in order to assist you further. I have sent a private message to you, please share the dump files through the message.



Please get back to us with the detailed information to assist you further.



Regards,

Prakhar Khare

Microsoft Community – Moderator

 

My pc keep crash and restart while playing game

My pc keep crash and restart while playing game but while using normally for example browsing google it run completely normal. All the drive is up to date